HOw to handle arrogant costomers?

@reckon21 (3484)
Philippines
August 1, 2008 5:50am CST
[i]I just witnessed this accident in a mall. An arrogant costomer shouted to a saleslady with all her actions and negative comments against the saleslady. She wants the saleslady to be out of the service for the unreasonable performance she has done. The manager arrived and asked the costomer to be in their office for the clarification and investigation. She was angry because she keeps on waiting for the stock to arrive. What if the management will favor the costomer will the saleslady lost her job? Is this appropriate for the sayings that goes, Costomer is always right? [/i]
3 people like this
4 responses
@jillbeth (2710)
• United States
1 Aug 08
Well, the customer isn't always right, be he is still the customer. The salesperson has no control over when stock arrives (unless she's the one who order it, but she still has no control over the situation once the order is placed), and it's unfair for this customer to take out her frustration on on the salesperson. Arrogance is a horrible trait, anyway. I hope the manager sides with the salesperson if she is generally doing a satisfactory job.
1 person likes this
@lyzabelle (1668)
• Philippines
1 Aug 08
I don't agree with the saying that customer is always right. Some customers are rude. Some are plain pain in the head. Some saleslady also are not attentive to the customers.
@ayessa (1586)
• Philippines
2 Aug 08
Not all the time customers were right. I have been in a customer service division in our company and I've also experience the scenario you have stated I was just lucky that the management of our company favor in me but if not I might lose my job right away. There are really some customers that does not know how to respect other people and they see the persons in customer service as their maids or slaves which is very wrong.
@bamakelly (5193)
• United States
1 Aug 08
Sometimes customers can be unreasonable. That customer service lady should keep her job. You can't just force someone out of service because of stock not arriving yet. Yes it can be frustrating when you want something that is still not in stock, but you have to be reasonable toward the salesperson. I don't think management should favor the customer. I have to say that the customer can't always be right.