*enter crazed laughter here*

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ok so i wrote the automatic cat litter box tech support telling them that it doesnt scoop well because it seems to not have a long enough of a rake etc.. i get a letter back pretty much asking my if 1) i had it turned on.. 2) is the waste receptical even attached.. 3) is the rake attached? do they think im like two? *head to desk* i swear the last couple of times i have wrote anyone about problems with their sites or products i have gotten people like this.. last time was about an inbox on a site and the person wanted me to literally "walk them through" the process.. so i put hit inbox-looked at inbox-clicked on message-message opened-hit the reply-get error message-hit the back button.. REPEAT.. my answer?? "we dont understand your problem. you must be doing it wrong" am i the only one blessed with finding these people? do you have any funny stories about tech support totally not understanding you??