Do you remember a game that started with one person making a statement....
By palonghorn
@palonghorn (5479)
United States
August 21, 2008 6:07am CST
secretly to the next person, it went around the cirlce and the last person said outloud what they had been told. You found out how much it changed from the first person to the last. I feel like I have been playing that game lately! I left a message with my doctor's receptionist (in person, I was in the area), I needed him to call me regarding numbness in my wrist/hand, I watched her write it down. I received a return call the next morning, not from my doctor, but from the scheduling assistant.........that the girl upfront had told her I wanted to make an appointment, and that I already have an appointment for November.......no kidding! Didn't even pretain to what I had requested. I called a therapist office (doctor prescribed) to set up an appointment with the specific therapist he wanted me to see, I stated her name twice in the phone call, is that who I saw when I went there....no. What is up with 'professional' people, they don't listen or pay attention to what you are saying? Have you had this happen recently? It is very frustrating and irritating.
2 people like this
4 responses
@checapricorn (16061)
• United States
21 Aug 08
Hi palonghorn,
[i]yea..that is called "message relay" and always have a different message when it will reach the last person! lol!
ANyway, I understand how you feel and it is indeed frustrating..People in charge in that particular job needs to give importance to every single detail![/i]
1 person likes this
@palonghorn (5479)
• United States
21 Aug 08
That's how I look at it too, what if it had been something more important that I had told her and she tells them something different.
@tyc415 (5706)
• United States
21 Aug 08
I would suggest at Christmas time that someone give all these people gift certificates to go get a really good hearing test. hahaha Yes it is so frustrating when you get the "run around" like that. I also find it really irritating when you tell them what you want and they come back with something way off the wall as to what they "thought" you said. I guess you will have to wait until November to find out about the numbness? Is the therapist that you saw at least a wrist therapist or just a therapist in general?
1 person likes this
@palonghorn (5479)
• United States
21 Aug 08
I'll just call his cell phone and leave him a message, he does make himself available to his patients. Actually the therapist I ended up seeing the first day was not the one he wanted me to see! And I stated her name at least twice when I called to set up the appointment.
@palonghorn (5479)
• United States
21 Aug 08
Actually, she had just gotten off the phone, and I stood back until she was completely done with the phone call and the one patient in the waiting room. I do think you have a point there about the technologies of today, and it effecting our ability to fully listen to others.
@MOMMASAM (1004)
• United States
21 Aug 08
having worked for 4 surgeons, i can tell you some employees
simply try to get you off the phone and give you the
quickest "answer" even if it is incorrect. it empties out
their IN box quicker. they never heard of "Do it right
the first time!"
one woman told me she only took care of those that stated
a sentence or two. so, if you complained or rambled, she
scraped the message.
i did the billing. you can imagine how lengthy my phone calls and
messages were !
yes, it does sound like that old "rumor" game.
1 person likes this
@palonghorn (5479)
• United States
21 Aug 08
That's the thing, I know how busy his office is, he is a orthopedic specialist. So I asked if I could leave a message for him to call me, she said yes, I gave her my name, number, and regarding: numbness in left hand. That is all I stated to her, I did not try to explain it to her, or go on about where it was or how long I had felt it or anything of that nature. I simply stated what she needed to know, name phone number and subject. So I don't think that is the reason for her passing on a message to another office personnel that it did not pretain too, and regarding something I did not even mention. I'm sure you had some very lengthy phone calls in billing. Thank you for your response.
