Citibank Customer service cut me off!

@ch88ss (2270)
United States
September 5, 2008 11:50pm CST
Citibank customer service is so rude. In the past when I speak to one it is usually easy to hear them, and there is no background noise. Now I get someone with a heavy accent, and lots and loud background noise. Is this the live operator kind where they work from home etc.? Anyways back to what happen. I called because Citibank charged me finance charge for something I already paid in full. So if my statement says my amount is 1600.00 and if I pay this in full, I won’t incur any more charges right? At least that is what it used to be. Now I got charged additional $8. even though my balance is 0. Why disputing this with the CSR, she would not let me speak, she kept going on and on and the terms. Then when it was my turn, while speaking, she put me on mute or hold or something. I can see the screen that the call was still there but I could not hear the background noise anymore, and I knew she mute me out or left me on hold because she did not have a legitimate answer for me why I got charged. I have been with this financial institution since 1996. Why do they employed people who are not skilled to understand and handle finances question.
1 response
• United States
6 Sep 08
What a rude person. If this is a work at home person and they have all that back ground noise going on they can get in trouble for that. They are supposed to have a quiet home office with no noise or distractions while they are working. I would e mail the main office and I would call as well again not only to complain about the extra charge but to also complain about their CSR. Give them the dates, time, and a name if you have it. Good luck to you on getting this taken care of.
@ch88ss (2270)
• United States
11 Sep 08
Hi, I tried to call back but gave up because I was still working and my phone at work was ringing. Then I sent them an email with teh time, date and person, but they have not gotten back to me with a reply yet.
• United States
11 Sep 08
Good luck to you. Those places never get in any hurry. Customer service has sure went down hill these days.
@ch88ss (2270)
• United States
16 Sep 08
yep everything is overseas now and they don't seem to care if you close your account and move on.