Please help with this issue

India
September 7, 2008 5:44am CST
My friend is having a problem with her PC and I can't figure out what exactly is the problem so if anyone else has faced this problem or knows about it let me know. Here's what she told me "I went out today and left my computer contected by mistake, when I came home it was frozen like the other times, then the mouse started to move slowly, then froze everything, I restarted the computer and it went thru the early stages no problems then instead of going to windows went to a black screen with the message that windows couldnt find the missing file, sorry cant remember what it was called 100%. Then it said to recover push the r button at the first screen." Please tell if you know about it thanks.
5 responses
@kilani123 (865)
• United Arab Emirates
8 Sep 08
a simple format to the C drive and installing a new windows system will solve the issue !! and always make a restore point from system restore from start accessories system tools now u have to make format and install new windows system !! if there is some important info on the PC and u want to move to a safe place as i can see u can access windows now here is a small trick : when u turn ur computer on keep on pressing f5 button untill there is a menu infront of u and select last good configuration option , that will make the computer works fine for a short time to copy the important information !! sorry for that long solution !! but take it from a technician ;)
1 person likes this
• United Arab Emirates
8 Sep 08
correction line 6 cant not can
1 person likes this
• India
8 Sep 08
KK thanks I think it might help and let' see when she tell me after reading the discussions.
@krkchn (160)
• Philippines
8 Sep 08
A lot of possible reasons there. It could be corrupted OS due to malware, it could be the harddisk, it could be the memory. Most possible reason is the harddisk. If you have an extra IDE cable, try replacing the cable. If it is still the same, try to download "Ultimate boot CD". It is free and very useful. You can check the harddisk, scan for viruses, check the memory, and etc.
1 person likes this
• India
8 Sep 08
yeah figuring out the problem isn't easy let's hope for the best.
@dreamssri (1796)
• India
7 Sep 08
i too have experienced the same problem..but i got a blue screen,lol! it is sid that windows cannot find a file.i tried many ways and ended up in REFORMATTING my computer..If you have the installation cd of the OS you are using,then Reformatting is the ONLY way to solve this problem.It costs you nothing! If you are unsatisfied with this method or if you have found some other method please notify by commenting me... Take care.
1 person likes this
• India
8 Sep 08
blue screen, was it the dumping memory thing I have also but it was with my old PC never with this one.Yeah reformatting helps but she tried too many times but didn't worked,hope it works now.
@likaes (496)
• Singapore
7 Sep 08
It sounds like your computer could be experiencing a hard drive failure, or faulty memory, or a critical component for Windows somehow got deleted. First, you can try repairing Windows (I assume you're using XP) by inserting a copy of your Windows XP cd and following instructions to reinstall your OS there. If the problem still doesnt clear up, it could signal further problems either with your RAM. So you can try testing (make sure you're familiar with the innards of a computer before attempting this) each of your RAM cards by taking each one out and leaving a single stick in there, and then repeating with each stick. It should work on all but the offending, corrupted stick of RAM. When it fails again on the offending stick of RAM, take that one out and put back all the other sticks.
• India
7 Sep 08
OK I'll ask her to try if she knows or can get someone to do it.
@orochi (318)
• Denmark
7 Sep 08
Something bad must really have happened well i havent hear about something like that before but i can only see 2 options: 1. send the computer to repair 2. buy a new computer. Hope this helped happy mylotting :D
1 person likes this
• India
7 Sep 08
That's too costly I think let me see if no other option then that's the only way.