September 24, 2008 5:09pm CST
A friend of mine has not been able to login. It has been 6 days now and no one is responding to his support ticket. What should he do? The support here at myLot is non-existent. 6 days are a lot! I can see his profile intact, he is receiving all the notifications as well but he cant login. That really suck! Do the admin ever see into these things???
• United States
24 Sep 08
Your friend might be banned or suspended pending a review. MyLot does not inform members when this is happening. 6 days is not a long time for mylot to return a message. They probably get many, many messages in a day and have to prioritize. Your friend just needs to keep waiting and trying to log in. If it isn't fixed in another week or so your friend can probably assume he has been banned. Do not have him create a new account until he knows for sure. Members have been banned for creating a second account when they thought their first was banned when it really wasn't yet.