Stupidity Abounds!

United States
October 10, 2008 3:08pm CST
A while back I went to buy groceries, and was so totally frustrated that I just walked out and left the groceries sitting in the middle of the check out stand. First of all, the store was packed that day, but the thing that really set me off was there was 1 register out of 30 open. I didn't, and still don't understand that. I mean, I understand doing drawer audits, but really, to do it with a line full of people at that register and no others open? Come on! Anyway, I got to the one check out stand that was open, started unloading my stuff onto the counter. An assistant manager comes over and says, "Ma'am, we have to do a cash drawer audit on this register. It is going to take about 30 minutes, but you can take your cart to another register." I know I must have had a dumb look on my face when I heard this. Did she not KNOW that there were no other registers open? I said, "No, I can't go to another register, there are no others open!" "Oh," she said, "The other cashiers must be on break." She did not even bother to call anyone to one of the other registers, but continued to do the drawer audit at the only open register in the whole store. I left the groceries that I had unloaded, on the counter, and started to walk away. The same woman who thought it was so important to do an drawer audit on that register , said as I was walking away, "Hey, you can't just leave that here!" I looked behind me at the other people in line, then at the woman and said, "Like h ell I can't. YOU are the one who decided to do the audit right now. And, I don't know who sent all the other cashiers on break, but that was kind of stupid. I am NOT going to stand here and wait for you to do this. You could at least call some of the cashiers back to their posts." But, they have to take their breaks. Right now, all of them, really? I and about 10 other people walked out, leaving carts of groceries sitting at the register. My believe that stupidity abounds was confirmed. Has something like this ever happened to you? How did you react?
6 people like this
16 responses
@p1kef1sh (45638)
10 Oct 08
On the flight back from our recent vacation. The stewardess (I'm sure that's not the PC title for her. In flight executive attendant perhaps) asked if I would like tea or coffee. I asked for coffee with milk not cream. She said that she could only give me cream as she didn't have milk. She then offered the guy opposite tea with milk. I asked of I might have some. She explained that milk was for tea. Coffee came with cream! I was a little perplexed by this. Anyway. About two minutes later she came rushing back full of apologies saying that she had misunderstood me and offered me milk withy my coffee! Maybe she was having a "thick" day. I have them all the time!
4 people like this
• United States
10 Oct 08
Huh? What the heck did she misunderstand? *L*
2 people like this
• Lubbock, Texas
10 Oct 08
ROFL I can't believe this. Milk is milk, cream is cream, what difference could it possibly make to her whether you put it in coffee or tea? I've never been a stewardess, but I've been a waitress and let me tell you people ask for what seems like weird things to go with some foods and drinks, but it was my duty to bring them what the asked for!
3 people like this
• United States
11 Oct 08
Or maybe the air was too thin way up there in the sky? Oh, wait, the cabins are pressurized, aren't they? Nope, that couldn't have been it.
1 person likes this
@twoey68 (13651)
• United States
10 Oct 08
I would have walked out too...talk about an idiotic situation. The least they could have done was make sure 2-3 lanes were open. I bet they called those cashiers or at least bag boys to restock all those groceries LOL [b]~~IN SEARCH OF PEACE WITHIN~~ **AGAINST THE STORMS, I WILL STAND STRONG** [/b]
3 people like this
• United States
11 Oct 08
*LOL* Well, I certainly wasn't going to take another hour to back track and put them all back on the shelf! I am sure the people who put things back in stock were not very happy that day.
1 person likes this
@littleowl (7157)
10 Oct 08
There was only once that happened to me and it was for the same reason as you only the manager wasn't doing an audit it was that the queue was too long and their were other tills that could of been opened...I just lost my patience and walked out..littleowl
3 people like this
• United States
10 Oct 08
You know, I just don't understand why they would have registers and not enough cashiers to do the job. It is frustrating as all get out.
2 people like this
• Lubbock, Texas
10 Oct 08
OMG! NO! Nothing like this has EVER happened to me. That's the reason I usually shop at the "small" chain supermarket instead of the huge ones though. It seems the bigger the chain store the less competent the managers (and sometimes the general help) are. I'm with you. I'd have told her off too.
• United States
10 Oct 08
Makes ya kind of wonder about the people who put people like that in charge, doesn't it? And, you know me, I hate going to buy groceries anyway, now I know why!*L*
2 people like this
@James72 (26829)
• Australia
11 Oct 08
I have never worked this out either Bo and I have never for the life of me understood how so many supermarkets can be so busy yet leave so many cash registers closed. I haven't experienced a situation quite as bad as this with so many registers unmanned at once; but I do seem to always end up on registers where there ends up either a lack of change or some item a person in fornt of me has that needs a price check or something. It drives me absolutely insane, especially when I have lined up for ages. The worst thing is that a majority of the staff do not speak English so I can't even complain. I too have left entire cart loads of groceries in an aisle and just walked on out but only once or twice.
2 people like this
• United States
11 Oct 08
I only did it the once. Hubby took over grocery shopping after that. Guess he didn't want to hear me rant for hours after getting home.*L* The other thing I noticed is that there are 4 express lanes on either end. 2 of them are open, and when they send the others on break, these express lanes become crazy what with all the people with full carts having no other option but to go through express. The whole place just seems totally unorganized.
1 person likes this
@James72 (26829)
• Australia
11 Oct 08
Oh don't even get me started on the express lanes! I get really, really peeved when I go to the 10 items or less aisle to get in and out quickly and there are people in front of me with full trollies! All because they can't get service in the other aisles (And of course there are always people that are so stupid and impatient that they seem to have forgotten how to count to ten so abuse the system as well)..... Why do they even have the express lane then??
1 person likes this
@annjilena (5620)
• United States
11 Oct 08
lol lol you got her behind they alway do stuff like this have a lot people in line and have one cashier and she act like she don,t care so good for you i bet next time they will serve you and do it quickly lol
• United States
11 Oct 08
Naaa, it's Wal-Mart. Most of the employees there don't care anyway. They are there to make a paycheck. I just don't go there anymore.
• United States
11 Oct 08
I should say the employees at the Wal-Mart near me don't care too much. There are some that do. Didn't want to offend any employees who do care about their jobs and what they do.
@myklj999 (26942)
10 Oct 08
Yay Bo! YOU ROCK!!! How'd ya like them groceries, ya stupid cashier?
2 people like this
• United States
11 Oct 08
Bo cackles as she goes to read other responses
1 person likes this
@Opal26 (17690)
• United States
11 Oct 08
Wow bo! Good for you! I would have done exactly the same thing and I would not have gone quietly either! You did what any other normal pissed off customer in their right mind would have done! There is a grocery store where I go to that this reminds me of. There is always the longest lines and only 2 cash registers open and it's the same thing. It's a very busy store and every time I'm in there I have to stand on these never ending lines with people complaining and it takes forever to get out of there. You would think that they would hire more help, no the manager helps when it's busy but she can't be in two places at once! So the stupidity continues and I and everyone who has to shop at this store has to deal with it. Well, actually I don't have to anymore because I'm no longer around that area anymore so there is no need for me to shop there!
• United States
11 Oct 08
Ya know, I really don't mind waiting in line, if there are three or four lanes open. But to have only one out of thirty open, then to shut THAT one down for a half hour when there are people in line with baskets full of stuff, that is crazy.
@wiccania (3360)
• United States
11 Oct 08
As someone who is a cashier at a grocery store... WTF???? Not you, the store. Seriously, WTF???? I can understand not having enough registers open. There have been plenty of days where several people called out and everyone who was called and asked to come in refused. Busy days, you try to do the best you can, but you still get a lot of customers b*tching, or even yelling, at you about the problem (as if it's the cashier's fault that other people called out and no one would come in). Not a happy job on those days, I can tell you. But... There's no reason to have all your cashiers on break at one time. There's also no reason that managers and people from other departments can't jump on a register to take a few orders. Seriously, no reason. It's my understanding that most grocery chains operate roughly the same way. The "front end" is what they call the baggers, cashiers and customer service desk people. Ok, baggers can't jump on a register. They're generally not trained for it. But anyone else in the front end is trained on register. There are also usually 2 or 3 front end managers or supervisors on each shift (with the possible exception of early in the morning and late at night) -- they are ALSO fully trained in the use and function of a cash register. Heck, they usually have a hand in training the cashiers. As for doing a full register audit... no. I'm sorry, I can see doing a pick-up, which basically entails pulling out checks, large bills and most of the $20 bills in a register. It's done in an effort to keep the amount of money in the drawer under a certain amount. It minimizes losses if the cashier is robbed, basically. Doing a full drawer audit is usually only done if a customer says "hey, I gave the cashier a $50 and she only gave me change for a $20" or something like that. When those are done, the few that I've seen (in grocery and other stores I've worked in), involved: 1 printing a transaction report, which basically says how much money in checks, cash and credit cards the drawer should have in it. 2 pulling the till (the cash tray inside the drawer) 3 replacing the till (most stores have at least 1 extra till that can be used) 4 someone in accounting counting out the till and doing a full audit of the drawer Replacing the till is done so that the cashier can continue to work while the original till is being counted out. And I don't know what they're talking about 30 minutes for a drawer audit anyway. I've had to do them many times when I was a shift supervisor. Counted out up to 4 tills, compared them to the days receipts (credit included) and managed to do all 4 in under 30 minutes. In a situation like the one you were put in, I'd say you had every right to leave that cart and all those groceries wherever the heck you wanted. Maybe they were irritated because all the baggers were on break and there was no one to do the returns for a whole 15-30 minutes.
• United States
11 Oct 08
wiccania, my son actually worked at this particular store for awhile. He was always talking about how the shift managers would send all but one cashier on break when there were lines at 6 or 7 registers. I don't blame the cashiers. But the managers on the floor should be able to look around and see that that is just stupid, ya know? Oh, well. I don't got there unless I just absolutely have to.
@jesus777 (664)
• Bermuda
11 Oct 08
i have no patience for standing in line at the check out counter but who was the einstein who put everyone on break at the same time that was real intelligent of them not lol!!!! i would have walked out too and the manager had the nerve to tell you they have to take breaks!!!! i know they do but not all the same blinking well time duh lol!!!! well the dummy who put them all on breaks lost money for the store and for the employees!!!! what i would have done was find own the name of the owner of the store and how to contact them and explain to them what happen and maybe have them talk too management to rectify the issue so it does not happen again!!! this is what i would do because that is ridiculous!!!!!
2 people like this
• United States
11 Oct 08
Yeah, well, it was a Wal-Mart. This particular one, the manager is a dumb-a$$ anyway, so it wouldn't have done a whole lot of good to talk to him. Oh, well, what are ya gonna do? There are plenty of other grocery stores around here, that one is just close to the house.
1 person likes this
@genihanna (358)
• United States
11 Oct 08
Was it Wal-Mart? Oooo, they are notorious for that same crap! I know that sometime between 11pm and 1pm they do that stupid audit - I make sure I never shop around that time. But it doesn't matter when you go in WM - they never have enough cashiers! And it kills me that they have those self checkouts now - they're either not open or screwing up or take cash only or something equally as stupid! As much money as they have and as many people that patronize WM, you would think they would have some decent customer service!
• United States
11 Oct 08
Yes, it was a Wal-Mart. Why would they do an audit on the only open register in the place? And, yeah, those self check out lanes are the worst. There is always something wrong with them. I do have to say that there is one Wal-Mart around here that does have an excellent manager, and he makes sure his registers are always staffed for the amount of people in the store. It is just too far for me to go to buy groceries.
1 person likes this
@ZephyrSun (7385)
• United States
11 Oct 08
This hasn't happened to me but, I would have done the exact same thing. I get so upset by stupid things and especially in stores. I feel like yelling if it wasn't for me you wouldn't have a job duh
2 people like this
• United States
11 Oct 08
Well, I hope it never does happen to you. I hate going grocery shopping anyway, and this situation did not help anything. Don't you love those snooty clerks who look down their nose at you like you are a piece of chewed gum on their shoe?*L*
1 person likes this
@Hatley (164338)
• Garden Grove, California
10 Oct 08
hi thebohemianheart wow what an awful clerk, and not to call back the other cashiers, thats just wrong. I am so glad you and the others all left their cartfuls of groceries and walked out, I would do that too in that kind of situation. My experience was with a cashier who gave me back twenty dollars too much. there was a long line behind me, and I said, maam you gave me twenty dollars too much change and held it out to her. She blushed and said, no I do not make mistakes, that is your change. she said this really loud, and people were muttering, and shifting from one foot to the other. So I just said,okay mymistake, pocketed the twenty a nd took my groceries out to my frienk's car. If she wanted to be so embarrassingly nasty about it who was I to look an extra twenty in the face, I just pocketed and walked out. When she went to close out for the night and was twenty dollars short, thatwas not my fault for sure.
2 people like this
• United States
11 Oct 08
Hatley, it wasn't the clerk, it was the assistant manager! They don't hire the brightest people for cashiers, but obviously, they don't hire the brightest ones for the managerial positions, either. Can't say I blame you on the 20 dollars. I love those people who will not admit they make mistakes in counting. Good for you!
1 person likes this
@dizzblnd (3073)
• United States
26 Oct 08
I have had a similar experience. There was a shift change.. ALL of the cashiers were changing shifts.. at this moment.. there were at least 10-20 customers in the 5 lanes that were open and changing... then.. there was a malfunction with 3 of 5 of the registers. No back-ups! I was p!ssed.. About 8 people did what you did and walked out.. leaving the carts right where they were. If we hadn't been out of EVERYTHING and I hadn't just spent 2 hours shopping... I would have walked out too Have you been back to that store since?
1 person likes this
• United States
26 Oct 08
Yes, I have been back. It was a Wal-Mart. Somebody told me they do audits at certain times of day. I just don't go at those times.*L*
@dizzblnd (3073)
• United States
27 Oct 08
I think it should be standard policy to post those times on he door and near the registers so that us poor, unsuspecting customers would know when to stay away! I am glad you got the inside scoop though!
@suspenseful (40316)
• Canada
11 Oct 08
I would do the same things. They can spend all the time putting the groceries back on the shelves and with the other patrons leaving at the same time. That will teach them a lesson. They should have at least five of the registrars open instead of all thirty closed. I never had that happen to me. at the grocery I shop at, they have at least two open, but I guess that grocery store is trying to save money and also lose customers.
• United States
12 Oct 08
Lucky you. I hope you never experience it. I am sure I was not at all pleasant about it.*L*
• Philippines
11 Oct 08
I sometimes wonder why there are a lot of grocery stores with a lot of checkout counters that are often closed and people form very long queues at the very few open checkout counters. It sucks. Gosh, if I were in your place, I would have exploded in anger. The assistant manager was indeed being stupid. It's poor management. That particular grocery store would be out of business in no time if they do not change their management practices, or if it's a big grocery chain, that branch would suffer from weak sales. I would not buy from that store, ever. And that woman had the gall to call your attention to the items that you left on the counter. Ugh! Stupid and shameless.
1 person likes this
• United States
11 Oct 08
It was a Wal-Mart. I guess I should expect stuff like that. I'm not saying they are all that way, but most of the ones I have been in are. I don't think things are likely to change too much. *Shrugs*