I thought I was talking to a computer...

@reinydawn (11649)
United States
October 17, 2008 8:21pm CST
I just called today to activate a new credit card and when I got to a "live" person I really thought it was a computer. I'm sure it was someone outside of the United States that works for a company that the credit card company outsources this job to. Normally I get very fed up with trying to comprehend what the person is saying because it is very heavily accented. But this time ALL the words were PERFECTLY enunciated, to the extent that a computer would say them. I actually carried on a converstaion so I don't think it was a computer. BUT, it just might have been because I guess if it doesn't hear the "right" response then it says what you would expect. Has this happened to anyone else? Or did the person I was talking to take English classes that taught the proper enunciation and not just the words????
3 responses
@twoey68 (13651)
• United States
19 Oct 08
Sometimes I'd rather talk to a computer than try to understand someone that only speaks two words of English. I swear some of those operators can't speak English at all...come on, that should be number one requirement on the job application. [b]~~IN SEARCH OF PEACE WITHIN~~ **AGAINST THE STORMS, I WILL STAND STRONG** [/b]
1 person likes this
@reinydawn (11649)
• United States
19 Oct 08
I'm sure they take some sort of test, and most of them can "speak" english. But, with their heavy accents it's hard for english speaking people to understand them. It is very frustrating.
@Opal26 (17684)
• United States
18 Oct 08
Hey reiny, that's funny but I do know what you mean because it has happened to me. I wasn't sure if I was talking to a person or not! I think that sometimes they are actual people. I think they might be taught to speak that way on purpose, but I really don't know. It is so rare to actually get a "human" that it is hard to believe. I sure know that I have spent alot of time screaming at those automated "voices"! They can be really agitating! They don't understand unless you say exactly what they are programmed to hear! I hate it when they tell you that they don't understand too! And then you hang up and try again and go through the whole thing all over again only to get back to the same problem! But, the when you do get a human they are from somewhere that you can't understand their accents anyway! So which is better?
1 person likes this
@reinydawn (11649)
• United States
18 Oct 08
Those automated responses are horrible. You say "Yes" and they go "Did you say 'cheesecake'?" Sometimes I wonder how they think I said the word they thought I said!
• India
18 Oct 08
well, you can rest assured. the outsourcing is soon going to be banned in the USA. both the presidential candidates are very keen and particular about this particular subject. THEY are all worried about the increase in the unemployement in USA and such FAILING ECONOMIES. and, lols, there are very many institutes here in INDIA, and such other countries, where the CALL-CENTERS are being maintained, and, training to PERFECTLY speak in the US or UK slang is being taught. CHANGING WORLD, changing times. GOODLUCK.
@reinydawn (11649)
• United States
18 Oct 08
Well, I do know that it's cheaper to outsource it - to maintain any standard of living you have to pay minimum wage here in the US. It saves some companies a ton of money and helps other economies. But, our economy is falling apart now and it would be nice to concentrate on us for a while... I do know that the people in the call centers try very hard and most of the time I can get things resovled. But, sometimes the accent is so heavy that I really don't know what they're asking or saying to me. It's very frustrating sometimes.