Don't you hate it when you get switched to another line, when not notified...

@cream97 (29163)
United States
October 27, 2008 8:08am CST
I hate it when I am on the phone with someone, and they never bother to tell me to hold on while they switch me to another line.. Isn't that really rude? Why do receptionist's do that? I understand that they have a lot of people that are calling the line.. It would be polite to tell the caller to hold on instead of switching them to another line.. What do you do about things like this when it happens?
3 people like this
9 responses
@taripres (1499)
• United States
27 Oct 08
Well, if it's for a purchase, I just hang up, oops, u lost a sale! But if it's to handle an account, well I have to hang on! But, in their defense, I myself has done it to friends when we're on the phone. I would answer the other line without telling them to hold on, so it can happen subconsciously! Taripre$
@taripres (1499)
• United States
3 Nov 08
Hmm; so she answered n switched u to another line? Ok, that's different, that means someone else said hello n u had no idea u were switched to another department! Yeah, thats whack Taripre$
1 person likes this
@cream97 (29163)
• United States
3 Nov 08
Yes, I was telling her what services that I needed, and she just switched me to an line, without telling me to hold on. She never said the words hold on. The next thing I knew, I heard another line ringing... I was being connected to someone else.. It was very rude..
@taripres (1499)
• United States
3 Nov 08
Unprofessional by a mile!! I'm not sure if she's being monitored, but if so, I'm sure she was spoken to about it! If not, then someone will, if they haven't, speak to a supervisor about her phone behavior Taripre$
1 person likes this
@ellie333 (21018)
28 Oct 08
Hi Cream, This really frustrates me also, that and the fact that I can never even get through to a real person and am kept on hold listening to some terrible music. LOL. Ellie :D
2 people like this
@cream97 (29163)
• United States
28 Oct 08
Yes, I know the feeling.. It is very aggravating.. I wished that they would not do this!
1 person likes this
@Hatley (164226)
• Garden Grove, California
28 Oct 08
hi cream and ellie thats one of my pet peeves talking to a computer generated voice that wants all my numbers, and then I have to repeat over and over, I learned one thing, be clumsy and you get switched to a real live person as the robot man cannot understand your id numbers. from now on I will scramble up numbers like mad to get to talk to a real human being instead of some robot voice. lol lol lol
2 people like this
@cream97 (29163)
• United States
28 Oct 08
lol.. Yes, I don't like the fact to talk to an automated attendant either. This makes me impatient at times.. Sometimes those things can pick up the wrong frequency...
1 person likes this
@camomom (7535)
• United States
27 Oct 08
I hang up and call back and complain.
2 people like this
@cream97 (29163)
• United States
27 Oct 08
Yes, I would do the same thing.. I get so tired of being treated like this. I know that they may have many callers, but that still gives them no right to just switch me to another line without telling me to hold on.. I am on the phone talking to them about what I needed, and then they just switch me to another extension without saying hold on.. That is rude.. I will start getting these kind of people into trouble.
1 person likes this
@camomom (7535)
• United States
27 Oct 08
I'm glad I'm not the only one that does this.
2 people like this
@cream97 (29163)
• United States
27 Oct 08
Yes, because if we sit and do nothing, that lets them get away with hot water. If I had an position as an receptionist, I am sure that the caller would have told on me, if I had to do this to her. You would bet that I would be toast. So, I am going to start telling on them to their boss, than maybe they will stop being so rude..
1 person likes this
@Hatley (164226)
• Garden Grove, California
28 Oct 08
hi cream97 I hate it too, as usually they will tell you to hold, thats okay. also I hate it when they put me on hold, and all of a sudden I get a phone ringing and an operater telling me to please hang up and dial again, the person who put me on hold actually hung up on me. ggggrrrrrrrr. dang. I had to redial and go through the whole process again, I got the same man and I s aid please do not hang up on me, you said you were putting me on hold and you hung up. He apologized saying someone else had done that. oh yeah, right. I didnt believe him for one second. lol lol lol.
@cream97 (29163)
• United States
28 Oct 08
lol... Yes, he is lying for sure!! Don't believe him for one bit!@
1 person likes this
@ellie333 (21018)
28 Oct 08
Hatley, Way to go girl! Huggles. Ellie :D
1 person likes this
• United States
28 Oct 08
that is insanely rude!! they should lose their jobs!!
2 people like this
@cream97 (29163)
• United States
28 Oct 08
Yes, they should. It is not fair that I get treated like this. Nor is it fair for anyone else to have to experience such rude behavior! This was totally unacceptable! For real!!!
1 person likes this
@kellyjeanne (1576)
• United States
27 Oct 08
I worked as an operator/dispatcher in the past and that is rude. At the very least the caller should be notified before doing something like that. That's the way we were taught. People are just too rude nowadays. Purrs, Catwoman=^..^= & Mija
2 people like this
@cream97 (29163)
• United States
28 Oct 08
Yes, and this woman should have known that! Her job does not allow her to display any acts as these, and she knows that! How dare she!!! Of all the nerve!!!
1 person likes this
27 Oct 08
Hi cream97, Yes, it really does annoys me when they do that, especially when they leave me holding on for a long time, and whos paying the phone bill, not them, so I end up hanging up really angry. Tamara
2 people like this
@cream97 (29163)
• United States
28 Oct 08
Yes, they don't consider how much time that we spent holding on while they were away.. Talk about inconsiderate behavior!
1 person likes this
@sunshine4 (8707)
• United States
6 Nov 08
The worst thing is when you give them all this information, your name, account number and tell them why you are calling and then they transfer you and you have to repeat all that information all over again! I think it is rude also.
1 person likes this
@cream97 (29163)
• United States
6 Nov 08
You have just hitted the punch line!!!!!!!!!! This annoys the punky brewster out of me!
@Bebs08 (10685)
• United States
4 Nov 08
Receptionist should undergo seminar on how to deal with people specially on the phone. exactly, you said it right!! that is totally rude. If they have reason why they did this, they should explain so that the customer would understand and not leaving them upset.
@cream97 (29163)
• United States
6 Nov 08
Explaining why they did what they did, is very helpful..