technical support

PayPal's Technical Support Is Actually Located In the Philippines

@yuna15 (2706)

Philippines

October 28, 2008 12:02am CST

Anybody here knows that Paypal's technical support is in the Philippines? Their center is located in Eastwood Libis in Quezon City. I won't mention the company just to be safe but I used to work for that company. If I didn't leave that company I probably am still working for them

. A few of my former teammates still works from them and a close friend of mine also knows somebody from the company so it was easy for us to contact them and ask questions. To everybody, what can you say about this?

9 people like this

40 responses

@alena824 (376)

• Philippines

28 Oct 08

Hi! I'm actually having problems with my Paypal account because they put it on limited status and have not lifted the limits even after I complied with their process. I just want to know how long it takes for them to lift the limits. Otherwise, I can't use my account for anything. I would appreciate any help. And thanks for this post.

2 people like this

@yuna15 (2706)

• Philippines

28 Oct 08

They will lift the limits as soon as the month ends. Before they have a limit of 5 transactions now, they have a limit of $500 instead of a per transaction basis. You will see it in their FAQs

@alena824 (376)

• Philippines

29 Oct 08

But Yuna that was in September yet. It is now the end of October and I still have not been advised that it has since been lifted. They never really responded to my several emails asking them how long the limt will be lifted. it's kind of frustrating because I can't use the account and I have some funds I want transfered.

1 person likes this

@yuna15 (2706)

• Philippines

31 Oct 08

Hmm interesting. PM me your PayPal e-mail I'll try to ask my friend if he could help.

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@SomeCowgirl (32191)

• United States

28 Oct 08

That is very interesting, but I wonder if everyone's calls get forwarded to the Philippines or if only certain locations get forwarded. Nice to know a location of one of their offices, if not their only office.

2 people like this

@yuna15 (2706)

• Philippines

28 Oct 08

That I don't know. But it's possible that they also have an office in other locations. According to one of the people who responded here there is another center located in Pampanga. A province here in the Philippines.

1 person likes this

@my125125 (818)

• Malaysia

16 Nov 08

I didn't know that paypal's technical support in the Philippines, what a surprise for me! I thought it should be near their center.

1 person likes this

@yuna15 (2706)

• Philippines

16 Nov 08

They most definitely have a center in the US for sure. They should a main one at least.

@my125125 (818)

• Malaysia

17 Nov 08

So, how about Malaysia, paypal's technical support also in my country? Yuna, do you know?

@dong1970 (1572)

• Philippines

28 Oct 08

Good to hear that info,hope you can help us for our paypal account(LOL)

2 people like this

@yuna15 (2706)

• Philippines

28 Oct 08

As long as I'm able to contact my former teammates from there I can.

@AltheGreat2430 (2716)

• Philippines

28 Oct 08

Hey there! It's good to hear that a major company, like PayPal, has chosen the Philippines to house their Tech support service. What position do you have with that company? Team leader?

Well, it's sad that even though it's here in the Philippines we still can't contact them, by phone, for their toll free service is for foreign service only.

That's what I think. correct me if I'm wrong. lol. We can only contact them through email. haist.

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

You are right. The number is for the US only. Let's just hope that they will consider to have one for the Philippines since there are a lot of PayPal users there. I just have an agent position when I was with the company.

@yuna15 (2706)

• Philippines

31 Oct 08

. Probably because I know somebody who works there and a friend of mine was able to successfully withdraw his money from PayPal.

@AltheGreat2430 (2716)

• Philippines

29 Oct 08

Yeah, and it's kinda amusing to see some responses here saying that it would be easier now to activate their PayPal account.

1 person likes this

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@SeishiroX (1093)

• Philippines

28 Oct 08

one more notable company having its BPO in the Philippines. I wouldn't be surprised though, but I really did not know this. Thanks for sharing! :-) Let me ask though, how's the service?

2 people like this

@yuna15 (2706)

• Philippines

28 Oct 08

. When I worked for that company the PayPal account doesn't exist yet. I worked for them before but it's under the Dell account. I think most of you who responded thought I worked as a technical support for PayPal..

@vanities (11395)

• Davao, Philippines

29 Oct 08

cool!! thinking that Paypal is an international firm and caters all the monetary forms or functions as a bank and the like ..its a great honor for us filipinos...and thanks for informing us ....

1 person likes this

technical support

@yuna15 (2706)

• Philippines

29 Oct 08

Your welcome vanities! There are actually 2 centers here. One is the one I mentioned the 2nd one is in Pampanga. I'm not sure what type of support they have in Pampanga. In Libis I'm pretty sure it's voice support. Thanks for the response!

@skbh12 (2946)

• Philippines

14 Nov 08

[b]hi yuna15! wow that is one great information to share with your co-filipinos. at least if we get to have problems with paypal transactions, it would be easy for us to know and ask questions with the paypal technical support in our own country. happy posting and happy mylotting![/b]

1 person likes this

@yuna15 (2706)

• Philippines

15 Nov 08

Err not really. Phone support is only for US residents unfortunately but we can still send them e-mails. However, I don't know if e-mail support is also here in the Philippines. Thanks for the response!

@carinio98 (2929)

• Philippines

28 Oct 08

thats a good news if you ask me... it will be easy for us pinoys to verify our account to paypal now. hope it will be more good news to us online earners...

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

The disadvantage is though, the toll free numbers is only for Americans. I hope they also have toll free number for the Philippines. We can only contact them through e-mails.

1 person likes this

@carinio98 (2929)

• Philippines

29 Oct 08

its ok i usually email for any questions i dont call for help not if i know if the person i been talking to is pinoy and using our very own language i dont speak english fluently even here....

1 person likes this

@ANTIQUELADY (36440)

• United States

28 Oct 08

i don't care where they are located if they'd answers questions when u ask them. where is the main office?

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

If I'm not mistaken their main office is in the United States.

1 person likes this

@ANTIQUELADY (36440)

• United States

28 Oct 08

thanks. have a good night.

1 person likes this

@pehpot (4762)

• Philippines

29 Oct 08

Oh I knew that, I have friends who worked on their support too and I guess not only one company handles the paypal tech support account (or I maybe mistaken) but it is just so weird right? that their support is based here and yet paypal is not that available here in our country, though we can open an account i paypal, it i still not widely used here in our country

1 person likes this

@yuna15 (2706)

• Philippines

29 Oct 08

Well that's probably the reason why they don't have direct support for Filipinos. Only a few people are aware of it. But in the near future they would probably will since internet access is easy to avail in our country. According to one of those who responded they also have one in Pampanga. By the way, do you know if they also handle e-mail support?

@mapi26 (549)

• Philippines

28 Oct 08

i'm not surprised because our country has embraced the BPO industry. in fact we also have Paypal account here in Clark, Pampanga.

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

Exactly! Contact centers are everywhere! Nice, hey also have PayPal in Pampanga? So they do have another center here in our country. They just love Filipino agents. LOL.

• Philippines

29 Oct 08

uhuh! i'm proud we are good err GREAT in english.

yes my previous company has paypal account. in fact my ex-team mates are in paypal right now.

1 person likes this

@taripres (1499)

• United States

29 Oct 08

Interesting, not a shocker! Many companies are doing this, so I guess it's ok. It won't change my perspective of Paypal, as far as I can tell, the service is still fine, thanx for the info! Taripre$

1 person likes this

payment processing

@yuna15 (2706)

• Philippines

29 Oct 08

Your welcome. Actually there are a lots of companies who outsource here in the Philippines. From credit card companies, medical transcriptioning, health insurance support, technical support, and lots more!

@taripres (1499)

• United States

31 Oct 08

Yeah, I know! I'm an Avon Sales Leader and they outsourced through India! As long as it's not effecting service, I don't mind; Jobs are needed worldwide! Taripre$

@maroseqf (3657)

• Philippines

28 Oct 08

wow! that's great!

i think that is really an advantage for us filipinos. i never had thought that something as popular as paypal hired filipinos as their technical support representatives. isn't that something to be proud of?

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

It definitely is something to be proud of. Most of the time though the main reason why they outsource is because of the following reasons (1) Labor cost is cheaper (2) Filipinos are known to be patient. Technical support is a very stressful job.

@maroseqf (3657)

• Philippines

29 Oct 08

another thing is that we, filipinos, are good in english communication.

1 person likes this

gorgeousdreamer

@gorgeousdreamer (1034)

• Philippines

28 Oct 08

Thank you for sharing this. I don't know what to say about this matter because I'm not really sure if this will be a big help having the Paypal's Technical Support on our country.

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

For the company who owns PayPal itself, it's more profitable for them since labor cost is cheaper here in the Philippines. The advantage is if we know people who works for the company we can just directly ask them questions instead of calling them.

. Thanks for the response!

@rsa101 (37932)

• Philippines

29 Oct 08

Wow that is really amazing that the Paypal we used to know is having their customer service back here. But I guess they would talk in English even though they already they are speaking to a Filipino caller.

1 person likes this

@yuna15 (2706)

• Philippines

29 Oct 08

It actually depends upon the company. If the quality auditors of the company are foreigners then definitely they can't be allowed to speak in their own language. Which is what their doing in the company I work for right now.

1 person likes this

@allen0187 (58438)

• Philippines

29 Oct 08

thanks for the info yuna! i think this is welcome news for all of us paypal users here in the philippines. although, there is a possibility that the tech support here do not handle inquiries coming form the philippines. still, it's nice to know that a reputable company such as paypal trusts filipinos to handle their business. cheers!!!

1 person likes this

@yuna15 (2706)

• Philippines

29 Oct 08

You're right the phone support is for US residents only as for the e-mail support I'm not sure most likely they handle everybody. I'm not sure if the company handles the e-mail support.

@amitsh8888 (362)

• India

28 Oct 08

I never get upto the mark to ask for paypal payment. So , I don't know about the technical support form Pyapal . But PAYPAL is worldwide recognized organization for internet paypal. So , I trust on all technical support form paypal. there is no issue with them. If anyone feel problem with paypal then he/she can contact paypal help , customer care centre. Happy MyLoting

1 person likes this

@yuna15 (2706)

• Philippines

28 Oct 08

There a lot of PayPal users worldwide so it's possible that they have other contact centers other than the one located here in out country but for sure that the center located here is based in the US.

@Shar1979 (2722)

• United States

28 Oct 08

i wont be surprised as most international companies have their call center offices in the Philippines. coz it's really cheap here and pinoys are good in english communication

1 person likes this

@yuna15 (2706)

• Philippines

31 Oct 08

Exactly, contact centers here in the Philippines are sprouting like mushrooms. It's almost everywhere.

@redhotpogo (4401)

• United States

29 Oct 08

really? then why is it so hard to get payments from paypal in the phil?

1 person likes this

@yuna15 (2706)

• Philippines

29 Oct 08

The center is in the Philipines but the support for US residents. It's not really hard it's just that a lot of people are not aware of how to transfer their money to their account.