Problems with paypal-----?????
November 18, 2008 12:47am CST
Has anyone else had a problem with paypal? Some time ago I was involed with 2 online money making ventures that were not working. I cancelled both of them and since the payments were going through paypal I went to them and did the contact us thing and filled out their ticket with all the information including the cancellation numbers I got from the companies. Paypal did not stop billing my bank account, and at the time I was having a bad time making any money. I ended up over several months emailed them 7 times and filled out 8 of their tickets. They would not listen and eventually caused me to loose my bank account and the processing company for my business credit card machine. They racked up over $200.00 in overdraft charges. There was no way for me to get them to listen to me. A friend tells me I have a consumer case against them, under consumer protection. I would be interested in knowing of other problems with paypal.
2 people like this
23 Jan 09
I've never heard of such a case before. Is it possible that it wasn't Paypal's fault but the other two companies linked to it that you were involved in? Maybe they didn't stop billing Paypal so it had no choice but to bill you also. Thanks for the response on my discussion!
• United States
23 Jan 09
What happened was I had ben trying to make some money online and signed up with these two sites. When I cancelled them I notified paypal so they wouldn't pay them. They keps trying for months, actually over a year. Thes caused me to loose my credit card processing co for my craft business and put my bank account into overdraft by about $210.00 so I lost that. I notified them by the contact us ticket and by email over and over and over again. At least 7 tickets and around 15 emails. There was no phone # to call. It was alot more involved that this but for space sake I have really condenced it. I have hears of some worse stories than mine!!
24 Jan 09
That's strange. When you signed up for those two online earning sites, did the sign up for the specific programs you had indicated a contract which means you were really required to pay them? If yes, then I'm sorry but that would be your fault and not paypals. But if no, then PayPal has a lot of explaining to do.
• United States
31 Dec 08
Sorry to hear about your problem. I've been a member of PayPal since 2003. If I did have a question or concern I would just call them up. You said this went on for several months so I don't understand why you didn't call and talk to someone in person at PayPal. The staff is very nice and always helpful. They would have told you your options. I also canceled a money making account that wasn't working for me. I forgot that I had even joined the program but I remembered when my account was charged through PayPal. I told them that I wasn't using their program and they refunded my money back through PayPal. They were nice about it but they could have easily said oh well and not refunded the money. I was the one that had forgot about the program and I didn't think to cancel it. If I didn't have the money in the bank at the time, my bank would have paid the payment and charged me an overdraft fee. That wouldn't have been PayPals fault because that is the way it works. PayPal would have kept billing my account as long as that other company kept charging me. It seems the program you were trying to cancel kept billing you. If you signed up with a program and it uses PayPal as the means for payment you are giving that program the right to bill you through PayPal. If PayPal was billing your account it would show who was billing your account and where the money was going. It seems your problem is with the program you were trying to cancel. I love PayPal and have never had a problem. PayPal even rewards me for paying with PayPal. My latest reward was $20 off of $50 spent at Walmart during the holidays. I hope you have it all worked out soon.
• United States
19 Nov 08
NO. I just dont believe this... You didnt do everything to make sure that you would not be charged. Everyone can claim to have filled out 7 or 8 "tickets" But the Bottom line is, #1 You could have called them. I do so immediately, Remember, If you don't get a response by mail that is satisfactory, then you CALL. #2 You could have also disputed these charges with your bank and then the bank gives you your $ back and provisionary credit and does the investigation. Did you have your right email address. I dont feel this was a justifiable complaint. You didn't do everything to make sure that you got this cancelled. YOU cannot blame Paypal for this - sorry! Nothing will convince me otherwise that you did all to stop charges. Your Bank would not just cancel your account for 200 overdraft, if they did - I wouldnt even have an account. There must be more to this story. Also, It is your responsibility to have adequate backup funding to prevent this from happening. Just think of this as a hard lesson learned and I think that if you explain to you rbank, they may be able to go back and give you provisionary credit and do the investigation and then you can go after the company. If not much time has passed- I would be willing to look into help you.