Customer Service

Hello, vanonas. Unfortunately, some people are really grumpy. They do not care about who is talking to them, they will just reply angry or not even reply at all. Some can be really rude, to the point of arguing when there is no need. I guess that this is what people that work in Costumer Service has to go through everyday. It is not easy, is it? Respectfully, Munhozmib.

In a way, I am working in Customer Service as I monitor calls from the agents as our frontliners in this department.As an officer, we never tolerate rude behavior shown by any agents towards their customers. We must offer positive customer service experience at all times. Personal problems and individual issues should be put aside once the agents start their phone time. There will be a disciplinary action strictly imposed for any agents who showed inappropriate actions to the customers. In like manner, whenever I eat at a restaurant, or go shopping, it also ticks me off when a sales lady or a waiter is rude or being unfriendly towards me. I quickly ask to speak with the manager of the store so that the issue will be addressed immediately.

Vanonas, please do not worry or bother about that lady's rude behaviour. Her uncalled for behaviour was a reflextion on her personality, it has nothing to do with you. You behaved yourself nicely, so let it go........such people are incorrigble and do not deserve any attention.

hmm..yeah Vanonas, ppl can be like that =) but else than that lady's misbehave u should try to do self-evaluation too, u might have said or done sth that wasnt so nice for her, i mean from her point of view..so, its better to take it as a lesson so u can do a better job next time in doin ur CS work =) n that's the risk u have to accept since da first u take the job vanonas. Customer Service is the front liner, so u have to be ready to dealing with lotz of different types of customers =) enjoy ur day

i have worked with the public for many years. it's annoying when you are trying to be nice to people and they act like you are an alien or something.it has a lot to do with them not being very happy to begin with. i used to work at the airport, and i discovered that the best way to deal with people that have a bad disposition, is to be all the more happy towards them. even if they give you a dirty look ,smile at them. they go away feeling like a heal and usually the next time you see them, they either are nicer, or they avoid you alltogether. either way, it don't hurt you.don't let them ruin your good mood.

..... thats really rude.. people really become unlikely human sometimes and unfortunately we cannot do anything about them.. Here in the Philippines some people live there lives being rude.. and in most cases it is because of their difficult life and status here.. though they could ruin my day,, i still feel sorry for them..

Anyway when we deal with the public we should expect a lot of diverse attitude just like the one you have highlightened. Any one can be like this its only because of our exposure, experience and understanding with carefulness that makes us too not to act this way. I know a particular vulgar man that when he is up to his vulgarism and bad attitude that when he says "thank you and have nice day" after he has already spoilt the day for someone! so maybe the same thing is happeneing to this person ypou talked about so she may react like that, althogh it wrong to vent your anger on someone else but thats human being for you. Some so called big companies eve do it, with all the training they claim to go to.

I'm not sure she had a bay day when she first start her job or she had encounter some rude customer. She have to be in this way to you, as a customer officer she had to bear the anger in her till she off work. Then let it all out on something else.

Well no offence, but happy help is rare here in my town, everyone at walmart seems to be snarly, some look so unhappy to even have to be there. they just dont realize how lucky they are to even be working!

I've worked in various customer service positions most of my working life. It's not an easy job, especially this time of year. People are harried, moody and generally not in a good frame of mind. I'm sorry you had a rude customer, but as long as you've done your job to the best of your ability, and is sounds like you did, let it go. You conducted yourself properly, professionally and were friendly. When I've had those experiences, I've always told myself that I can't know what is going on in their lives at the moment. It could be a serious illness of a family member or friend (even a beloved pet), they could be dealing with job loss...or a host of difficult things to cope with. Just know that you've done well, put on a smile and wait on the next customer in line. And, by the way...I hope YOU have a nice day too!

Yes i get that alot from the families that come to visit their loved ones in the nursing home i think that they do that because they dont feel right because theuy put the familiy member in the nursing home but they dont have to take their anger out on me . And yes people are rude in a lot of places that i went to even when you just say something simple as thank you they look at you like you have 2 heads

yeah, we can't choose this kind of rude customer to handle or not, they are our customer, person are differently with different customed by. as far as i also handle a job of customer severice for years. i think the best thing we can do is to listen to them , listen carefully for their complain even their scold.after they do this, you can help to check and solve their problem. remember, don't quarrel with them forever. then, enjoy your job.

It's hard to be nice to some people when they come in with attitudes. They believe the csr is at fault. There were times when I wanted to choke some customers for coming in rude. I did get an attitude with a few of them. I am not a patient person and I tend to fight back. Your customers should be thankful that you are even tolerating them and being nice to them. If thet can't accept your thanks and kindness, then they should shop somewhere where the workers don't give a crap about being nice. I would have smiled at you and told you to have a nice day.

Yeah, very RUDE indeed! I encounter that at school often every time I happily greet professors "Good morning/afternoon!" They'll just look at me angrily then totally ignore me! I was just trying to be polite! Oh well, maybe, they're having personal problems that they carry around wherever they go so they may act sour in front of us jolly and polite people. What I do to those kind of people? I just try to understand them. I can also annoy them by smiling at their angry faces! It will be like "I'm having a good day. How about you?" smile.

Unfortunately there are some very rude people in this world and they can be either the customer or the employee/staff member. Yes we all have a bad day sometimes and the cause of the bad mood can be anything at all but that does not realy give us the right to be rude to someone else. There are times when I am making a delivery and whoever is supposed to unload and check the load off is not around so I have to go and look for them. The company I was delivering to one time had specified that I had to be at their premises at a certain time and so I was there on time. After sitting around waiting for half an hour, I had to go looking for the storeman who was lounging around talking to some of his workmates. When I asked that my truck be unloaded, he didn't move, so I phoned me boss who called the company. When the storeman finaly showed up half an hour later, he was extremely rude and handled the load so roughly I stopped him from unloading while I again phoned my boss. Later on I was told this storeman didn't like truick drivers so he went out of his way to be rude and delay us as much as possible. I seldom deliver to that company anymore but when I do I telephone them half an hour before I am due and say that I have to be unloaded by a certain time. Only once has that storeman tried to pull the same stunt on me and I drove out of their yard with half the load still on the truck. It went back to our store where it stayed for 3 days before someone found the time to make the delivery. lol That is not what I recommend everyone does of course and it would depend on the employer. In my situation I can only work for so many hours and then have to take a mandatory break. Oh and the work includes untarping the truck etc, slo if I am sitting around waiting to be unloaded that is effectively working time according to the law when it comes to truck drivers.

I work in customer service too and on occassion get a person like that. Luckily most of the people are very friendly and polite.

In my opinion anyone who has to deal with the public on a day to day basis probably deserves an award. There are a lot of very rude people out there and it's a shame that they're allowed to get away with treating others badly. Too bad you're not allowed to have a very loud air horn that screams "RUUUUUDE" every time someone treats you like that. That would fix em!

I know how you feel. It all comes back to me when I worked in a shop. The customers (just a few) can really be so rude and speak to you like dirt. I used to hate this. My daughter lost her job as a receptionists last month as she had, had enough of the abuse she was taking down the phone from people. She ended up hanging up on a customer and getting sacked. You can only take so much sometimes though.

I know exactly what you mean...I was in customer service for 13 years. It is difficult to understand why people are the way they are. Just remember that when you said "Thanks, have a nice day", you were killing her with kindness, which probably made her mad. Some people are so miserable that they have to take it out on everyone else and try to ruin others' days, like it is everyone else's fault that they are miserable. Just keep killing with kindness at these people and be thankful you are not that rude.

My mom says that you have to be "nice-nasty" when dealing with rude people. Sometimes when people come in and they jump all over you, you have to put them in their place. You don't have to get loud or curse, you can just politely tell them off. I work in the counselor's office at my school, and a lot of people come in and give me attitude. But I just ignore them. As far as that lady goes, she could have been going through something. Maybe that's why she didn't say anything. You should take that into consideration instead of just labeling her as rude.