has this ever happened to you

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well i got a new mp3 for x-mas and i installed the software, and followed all the steps, but when i connect my mp3 player it tells me that it wasn't installed and it wont read it. i don't know what i did, but this is the second time this has happened to me with an mp3 player. i don't know if it has to do with the player or my computer. i did send a message the company asking about this and haven't heard back form them yet. i don't know if there is someone that might be able to give me some help on this issue that I'm having. just so that you know its a creative zen mozaic mp3 play if that makes any difference. thanks in advance.