working in call centers

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working in calls centers may look easy. you know, just sitting down, taking calls, or making the calls. my husband works in an international call center based in our city. he often tells me his horrific calls that drains his energy when he gets home. you see my husband works as technical support. and as is his personality, my husband would do everything that he can to help people, callers or otherwise. it is his nature. sometimes, he takes it too personally that he cannot be of help, sometimes because of the limited resources that he has. one of the things that he gets graded for is the longevity of the handling time of a particular client. sometimes, he goes overboard in his desire to help people. but one thing i don't like is irate callers. i can understand if they received bad service and could not find anyone to blame, so more often than not, it is the technical support people who get the brunt of the ire. but what i don't understand are the racists. when a tech support personnel takes a call, the caller would ask where the tech is from. if they come from a different country other than the callers, they would say racist remarks and slam the phone. i think that is very rude. those who work in the call center earn about $200 per month, way way low that what companies should be paying if their agents are based in their own country. that is why they are outsourcing because of the low pay. but in our country, 200$ is not big, but already quite reasonable. that is why my husband is working there. so the least that callers from western countries do is to give the agents some respect. if the service is bad, fine. but i hope they don't berate people just because they come from asia. the fact that they are working as technical support means they know the technicalities of the problem and the customer who is calling does not. and it doesn't mean that because they are from asia, they are less intelligent than those in the first world. i doubt it very much. the issue here is not about intelligence. the issue here is respect. so if you do make calls to agents for your cable or telephone service, think that the other person on the other line is a PERSON, too. not some automated robot who takes in your calls.