watching movies instantly error
@kitttenskysong (676)
United States
January 28, 2009 11:33am CST
When I try to watch movies it keeps saying that i've watched on more than one computer and won't continue. I only have one computer so how can I watch on more than one.
I called customer service and they were very rude, instead of helping me they told me to wait a day. How is waiting a day going to fix this error which is on their end?
2 people like this
4 responses
@timhinyy (1653)
• United States
19 Feb 09
yeah i did the watch movies on the computer thing but i didnt use netflix i used something called vongo.com i think i liked it but i didnt have the extra money to keep the service used to rent movies through the mail from netflix i enjoyed that they have a nice selection there but i can understand your frustration when they dont do anything to help u out i mean isnt that there only purpose to help the customer what ever happened to customer service seems to have disappeared
@kitttenskysong (676)
• United States
19 Feb 09
no kidding, at least when I called back they actually listened, its working fine for now.
1 person likes this
@kareng (80243)
• United States
28 Jan 09
That is weird! I wonder if someone has hacked into your account and are watching the online movies? I hope customer service gets this fixed. I'm sorry to hear that they were rude to you too. This is bad business! I've only tried to watch an instant movie once and the connection was just too slow. Since both my husband and I log in, this could be a problem for us too! Thanks for bringing it up. I hope you also post a response tomorrow after your one day is up and let us know what happens!! Have a good one!
1 person likes this
@kitttenskysong (676)
• United States
28 Jan 09
it looks like the problem is fixed. I'm going to change my password to be safe though
2 people like this
@jessi0887 (2788)
• United States
28 Jan 09
Thats weird. I have done it on different computers and never got that error. Did you download the stuff for you to watch it on your computer? I would keep calling netflix untill you get an answer. Its never the same person you talk to. Just dont' be rude to them or they will get irritated and be rude back.
1 person likes this
@kitttenskysong (676)
• United States
28 Jan 09
I called again and this time the gal was helpful, she sent me a link that allowed me to update my player and I can watch movies now yay!
And unlike the guy before she didn't brush me off. She listened to what I said.
1 person likes this
@Canellita (12029)
• United States
1 Mar 09
Congratulations on getting the problem resolved. I love the watch instant feature on netflix. I have been spending so much time on myLot though that I haven't watched anything this week, lol. There are so many movies I feel I wouldn't get to see if I didn't have netflix. Lots of independent and "foreign" films I wouldn't have heard of otherwise.
