Automated system RANT!

I hate them too! Even worse are the ones that don't give you the option of pushing a button but can't understand what the frig you are trying to say to it. i usually just keep pressing 0 until I get a person. I love how you have to enter your entire 60 digit account number in at least five separate places and then if a person finally DOES get on, the first thing they ask for is the doggone account number! GRR... BTW, I am your old pal MSV1313. I had apparently tugged on the wrong turban somewhere.

I don't care much for these systems either. I often do as you and press 0 in the hopes of actually getting a human being If I must use the system I will, inevitably being put on hold at some point. Then I just sit there and make fun of the silly messages like "Your call is very important to us" to which I usually respond with "That's a crock of dung and you know it". It helps pass the time on hold and relieves stress at the same time

I hate them with all my heart. Its funny how many dont repeat so once they go over the list and you dont make a choice and the computer repeats "please make a choice" well I would only the choice that I want to make is not there. Many also go thru the list and it takes them 5 min and then at the end it sais if you want to talk to a service rep press whatever - well it would have been nice if I knew that 5 min ago. I now have a list of the places that I call the most with numbers (order of the services I need) so when I call I just punch them so I dont have to listen.

i keep pressing the 0 button and worst case senerio go to the wrong area and talk to some one that can transfer you and maybe you can get through that way

I hate automated services. If i call some place its because i want to talk to someone not a machine. I hate calling places in the first place, so to finally work up the nerve to place the call and to talk to a machine...makes me a very unhappy person.

The push button ones don't bother me as long as there's an option to reach the operator. I hate the voice activated ones, I usually end up screaming at them.

If it means getting a balance for something then I don't mind them, BUT when I need to speak to a person then I get very frustrated when I have to go through several menus before I reach an operator. I press 0 or keep saying customer service, or just wait till I haven't answered the automatic question and then sometimes it automatically takes me to a customer service agent. I hate it when the automated system hangs up when it's trying to connect to a service agent. It did that to me several times yesterday when I was calling for access to my W2 online. I locked myself out because I forgot my dayum password LOL

I hear ya...I hate those automated ones too...sometimes by the time they finish rattling off the menu you forget what the heck you were calling about. Another winner are the ones where you have to speak your answer to an automated machine....same thing they don't always have all the options you want, particularly if you want to speak to a REAL person. I wind up yelling into the phone "I want to speak to a real person." (Sorry, don't understand that response...please choose from...) Oh I found one way to get around credit card companies...I no longer have credit cards with the one place I used to (paid them all off thank god)---but I could NEVER get a real person there either...only a specific menu but no option to talk to a real person...so here's the trick I learned to get to talk to a real person. When it would prompt me to punch in my cc number I PURPOSELY did one wrong number...it would then tell me, that is an inadequate number, please punch in your number...okay punch the wrong number again...then would get, "we're switching you to customer service"--bingo got a real person Another rant....sometimes when you do finally get a real person and tell the details of what you want after waiting about fifteen minutes or more, they inform you that they need to switch you to such and such a dept....so they switch you right? But in the process I get disconnected.

Hey mommyboo! How right on that was! Now you can't even press the O button to get an operator anymore! What's up with that? I get so upset when I have to make a phone call because I know that it might take me 6 or 7 trys and I mean including re-dialing just to get whatever person I can! They make it impossible to get to talk to a human! I know that this is the purpose of the automated system but sometimes you have to talk to a human that can think and respond to the questions that aren't programmed into it's stupid mechanical brain!

I don't mind the push button ones. The ones I hate are the ones that make you talk to them. Please say the name of the department you wish to speak to. So you say Customer Service and it doesn't understand you so it goes back to the beginning and you have to start allllllllllllllllllll over.

I hate them too. I just press the exit button or hang up if it is a land line. I go on and wait for pree 9 to call the operator if one such choice exists. If I am in a hurry I just hangup.

Well thats the disadvantage of having machines working for in human place ,,,to look at the bright side they cater to many people at the same time ,which otherwise would have been humanly impossible,,, but with these automated system the human touch is obviously lost , so we tend to get frustrated with such system which as of now is not of superior technology ,, but hopefully as time passes by we may get superior AI automated system,,,,which would satisfy the now frustrated souls.... to say its just a matter of time ...coz remember back then even computers were hated because they are bulky and required maintainance,,, but now they are the necessity of every human being .

Who are you telling what about the ones that are voice controlled and they pick up on every sound thats in the backround. And the children seems as if they wait until you get on the phone with one to become extra loud... Sorry I didn't get that would you please repeat.... Uhhh I didn't say anything. Or if it a loud noise in the backround... you said you want to pay your bill... NO! I didn't say anything....Just one second I'll connect you with someone who can help you... you should have done that from the beginning.-thank you.

I hate the automated systems and I really hate the ones you have to talk into! They never understand you so you're always repeating yourself or they transfer you to the wrong menu. I JUST WANT TO TALK TO A PERSON!!!

Yep, we have the same problems here. Especially when you are required to say numbers and then you keep being told that it was wrong. We just usually call a more direct number which is answered by a human, solves the waiting and frustration problems.