Please be nice!

@ky1119 (699)
United States
February 8, 2009 11:57am CST
This may be in the wrong interest, but I'm going to post it here anyway. We're all consumers. At one point or another, we've all had to call in about a bill of some sort, cable, phone, cell phone, something. At some point we've all been rude to the representative that answers the call, most of the time out of pure frustration or, in some cases, thats just how people treat others. I'm one of the representatives that answers your call when you call in regarding one of those bills. If you think it's an easy job because we sit and talk on the phone all day, you're wrong. It's very stressful. It's even more stressful when some jerk is screaming at you and won't let you attempt to help him, he'd rather cuss you and call you names. Listen, we understand you're frustrated. Heck, it frustrates us, too. Please remember, be nice. We CANNOT assist you with your problem if you're calling in screaming and calling names. We understand you don't like to wait on hold but sometimes it is necessary to get to the root of the problem. We're there to help, we want to help. Sometimes it's almost impossible to do so when you get an irate caller who will have nothing but his own way. Don't get me wrong. I love my job. I love what I do. I love helping people and the few truly grateful people who appreciate your help and express their gratitude make it all worth while. Those are the people who are more apt to receive that "extra mile" of help. Calling me screaming because YOU increased your bill and want us to fix it for you will get you nowhere, fast. Anyway, I hope this doesn't offend anyone. I just wanted to vent about it. If you're one of those screaming people, try being nice. It goes a long way.
3 people like this
5 responses
• United States
8 Feb 09
Great topic. I totally agree. There is no reason to get nasty...it's rude, and shows very poor manners. I have notice over the last 20 years, people have gotten alot nastier. I guess they weren't raised to have good manners and etiquette
@ky1119 (699)
• United States
8 Feb 09
Thanks for the response. I didn't realize how much stress a rep is under until I became one. There really isn't any need for someone to scream at us. It only escalates the issue.
@maezee (38833)
• United States
8 Feb 09
I agree with you. I used to work in as a customer service representative for a company - and it's EXTREMELY hard work, so you aren't alone. And getting yelled at, especially for something that's WAY out of your control, is hard to deal with and totally unproductive. And can you imagine the stress that telemarketers face? It's great that you can continue to love your job despite some of the jerks who you have to help. :)
@ky1119 (699)
• United States
8 Feb 09
It is stressful. I think my favorite irate customers are those who are experiencing an outage in their area and want me to fix it, right now.. or they are calling the news on me! LOL! That really happened!
@ANTIQUELADY (36468)
• United States
21 Feb 09
"if" i have to call in about a bill etc. i hope i get someone like you. have a good day.
@krupesh (2608)
• India
9 Feb 09
Not all callers scream nor all the representatives are nice.In the first place why should one get angry & nasty? One should be polite when talking to a representative.Here again not all the representatives know their job well.They cant answer all the questions put by the customer as they will not be thorough with the subject.In some cases the representatives will be tired & fed up answering the calls since morning , so they want to hang up the phone as soon as possible. Further more the people are very busy that they dont have the patient to wait.First of all the problem is of the companies (in most cases may be coz of the service & the fault in the bills generated by the company).Where does this customer have the patience when the fault is not his? I am not blaming the representatives all the time , but generally its coz of the Company's service you get the raw deal.
@katsalot1 (1619)
8 Feb 09
I'm always polite to people at the end of the line, but I am increasingly finding that their attitude is bad. Maybe it's just in the UK, but sometimes they either don't seem to know what they're talking about, or they simply can't be bothered to find out what the peoblem is. If I find that, I call back later, hoping to get someone else!