Professional behavior vs Unprofessional behavior...

@cream97 (29154)
United States
February 9, 2009 4:14pm CST
If a manager is the owner of a motel or hotel. Should they show their customer more respect? If they want a customer out of their motel, should they allow a customer to remove their own personal items themselves? Or should the manager remove it themselves? If they let the customer remove their own belongings, then surely they will not be held liable for anything that is missing or damaged. If they do it themselves then it is a chance that consequences could be enforced. If a customer asks to retrieve their own things, shouldn't the manager allow them to get them. Do they have the right to hold a customer's personal items over non payment? In the state of South Carolina that is breaking the law to hold ones personal items over non payment. Is this a way to treat a customer, if they are not giving you any trouble? Is this behavior considered to be very unprofessional like?
2 people like this
5 responses
@camomom (7535)
• United States
11 Feb 09
I think they should respect the customer. They should let the customer remove their own belongings. I think they may be allowed to hold a persons belongings for non-payment in some states.
1 person likes this
@cream97 (29154)
• United States
11 Feb 09
You are right, camomom! I am so sorry for the other states, but in South Carolina, they have no right to hold a persons belongings over an debt. It would have been better if they had to let us get our own things.. They tried to hold onto them, just so that we could pay the extra money.. This is the most craziest predicament that I have ever had to experience! I wished that I had never met them!
@camomom (7535)
• United States
12 Feb 09
Good luck
1 person likes this
10 Feb 09
Hi cream97, Yes the manageer was behaving unprofessional by treat customers in this way, the customer has the right to remove their belongings themselves as no other person has the right to touch someleses belonging is its stealing, they have not right.Hugs. Tamara xxxx
1 person likes this
@cream97 (29154)
• United States
10 Feb 09
Yes they have no right!
@relundad (2311)
• United States
10 Feb 09
Professionalism is always expected. However at a certain point when we are on the receiving end of something less than what we want or expect, we quickly call it unprofessional, when it may not necessarily be the case. In the example that you give above, if the customer has not paid for whatever reason, first they are aware of the non-payment and have by default given up all or most rights. Don't get me wrong,common courtesy is always due, but it could very well be company policy to handle the situation in a certain manner. Even though you say the customer was not giving them any trouble, the dominant fact is that the people did not pay. They should have removed their things when their paid time was up.
1 person likes this
@cream97 (29154)
• United States
10 Feb 09
When you are saying they, who are you implying to? The manager or the customer? This was very unprofessional in their case. How can you continue to work with someone and then all of a sudden just keep their personal belongings from them, so cruelly. This is what it was, unprofessional. I am never ever quick to call something unprofessional even if it is not what I wanted or expected..
@Shavkat (79258)
• Philippines
27 Dec 12
It is sad to say that people became unprofessional for their own personal gain. In fact, they are professional with diplomas, but it seems they became selfish. Though I am not generalizing the idea, but some professionals are do inconsiderate to have the real worth of being humble.
@Bebs08 (10685)
• United States
17 Feb 09
This behavior I would say, very unethical, unprofessional and unChristian. If People in the business world don't know how to treat their customers right, it will affect their business. They can have bad reputation in dealing their customers. Why can they talk to you in a civil and diplomatic way? Maybe they can arrange it with you, or they can talk to you in a civil way?