My daughter was accosted in the subway today!

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One of my daughters is 18, lives at home and commutes 2 hours each way by public transit to her college. She just called me, asking how to find a security person in the subway/metro system. She was accosted by a homeless and apparently drugged man who wanted money from her. When she told him she had no money, he got aggressive, right in her face and shoved her. He then knocked her personal items out of her arms. She grabbed up her things and, because she was at a large connecting terminal, she was able to get to another area to make the call. I told her to call 9-1-1, which she did, and she waited for police to arrive. She made a report, gave a very detailed description (she says the man was so up in her face that she knew he had incredibly pale blue eyes!), and also spoke with metro security (who wanted information to check security tapes) and even the workers from the ticket booth. Turns out another passenger also made a report on the same man and, prior to accosting my daughter, he had been armed with a large stick of some kind! I'm sick thinking she went through that alone. I'm also incredibly proud of her for how she handled it. Although she was speaking loudly on the phone to me, she remained quite calm. She told me later she was more angry than scared and "wasn't going to let him get away with doing that to people." She told me the police and metro security thanked her for calling it in. They said that too many people just don't call! Have you ever had this kind of problem? Did you file a police report? Do you call police or security if you see someone ELSE having trouble?