Do you often find yourself belittled by salesclerks?

@Theresaaiza (10539)
Australia
February 26, 2009 11:09pm CST
They seem to be everywhere: salesladies/clerks who don't attend to you in their most courteous ways when you aren't dressed in designer label clothes, or you don't look rich. I may sometimes have self-esteem issues, and I really am not rich but even so, everyone deserves fair treatment. Customers are always right. Right? Or do biases do exist?
6 people like this
31 responses
@Llonorra22 (1150)
• Philippines
27 Feb 09
I don't go shopping often but I'm thankful that I'm treated fairly by the sales clerks..
1 person likes this
@Theresaaiza (10539)
• Australia
28 Feb 09
Hi llonora, you are one of the lucky few who don't get cold shoulders from icy-looking salesclerks.
1 person likes this
@ratyz5 (7829)
• Philippines
7 Mar 09
Well, standing all day and making a few if no sales at all.. It does tire one out and drains the smile off of your face. I know its their job to entertain as much customers as they could since from three customers that they come across, there's a possibility that one of them would definitely buy something. I have experienced this so many time. I simply ask how much a particular item is and when they do reply, they have that tone that you could almost distinguish a resentment or it would've been better if they directly said that, "you won't be able to afford it anyway!" Even though that I am indeed taller than them, they would still look down on you like customers get treated when they ask prices and don't buy anything at all. You could distinguish the difference when you ask around kiosks. Not in malls.
@Theresaaiza (10539)
• Australia
10 Mar 09
Maybe that's really just how some things go. There is dominance in the animal kingdom, how much more among us humans. But I hear that the most dominant animals are the most savage-looking so I feel better off as the inferior. :-)
1 person likes this
@ratyz5 (7829)
• Philippines
10 Mar 09
Hmmm, if you don't want to feel stressed at work, you might as well enjoy it. Not looking approachable also doesn't help when a promising customer really want to buy and just changes their minds when they get treated badly by sales attendants.. Well, we are intellectual animals anyway so even if were are dominant to other people, we could still maintain a good appearance.
@Theresaaiza (10539)
• Australia
14 Mar 09
Yeah, hehe, funny I even thought of that analogy.:-D
1 person likes this
@ElicBxn (61063)
• United States
27 Feb 09
They do exist and I just DARE one to do that to me, I may not be dressed nice, but I can out name drop the best of them!
@Theresaaiza (10539)
• Australia
27 Feb 09
oh yes, elic, many times I wish I could call them nasty names just to give them an evil piece of me. LOL
2 people like this
@ElicBxn (61063)
• United States
27 Feb 09
name dropping is the activity where you talk about important people that you know - I did a discussion on this - if I can find it, I'll post if for ya
@ElicBxn (61063)
• United States
27 Feb 09
http://www.mylot.com/w/discussions/961478.aspx http://www.mylot.com/w/discussions/961495.aspx
@irishidid (8716)
• United States
27 Feb 09
I've been ignored a couple of times. I just get in their face. Two of the places I shop at I'm treated extremely well. Of course both places my son and daughter work at. They know me there, but if you think I get special treatment, I don't. Although recently the grocery store my son works at let me wait to pay for my purchase. The computers weren't working right and was rejecting all the credit card and checks. I waited almost an hour for it to get fixed and they finally had me do it by paper. Later on I got a call and they asked me to come back in to let them scan my credit card. I said no problem and asked if they could wait until the next time my son had to work to which they agreed. I doubt they would have let me do that if my son didn't work for them.
@Theresaaiza (10539)
• Australia
2 Mar 09
I'm curious about your avatar. I hope you could answer my discussion about it. LOL Going back, yes, being the father of your son is quite a favor. I hope they still would treat you nicely even if you were a regular customer with no affinity to someone. Thanks for postng!
@Theresaaiza (10539)
• Australia
2 Mar 09
please visit: http://www.mylot/w/discussions/1906796.aspx
@irishidid (8716)
• United States
2 Mar 09
Actually I'm not the father to my son. You need to look at my profile. Your link didn't work.
@jazel_juan (15753)
• Philippines
28 Feb 09
yes, ive been there i often find sales clerk ignoring me lol i am not rich nor i look like a rich woman hahahah so i gues they ignore me, plus at times they get intimidated and they do ignore! which is annoying but att the same time i would rather have them leave me alone because i get to choose without anyone interfering me.
• United States
28 Feb 09
When I shop at other stores, I prefer them not to be bothered too.
@Theresaaiza (10539)
• Australia
3 Mar 09
it's very intimidating when they follow you around as if you were a suspected shoplifter.
@jazel_juan (15753)
• Philippines
4 Mar 09
i know what you guys mean, its like when they are always following you it feels like you are a suspect or something!
• United States
28 Feb 09
I can answer this for you from BOTH sides. From the sales clerk side: They are paid very low wages, and are worked like dogs. Some customers come into the store and EXPECT you to SHOP WITH THEM. Some customers want you to take the store apart for one item so they can just look at it and then say could you call 12 other stores to find the item they are looking for. Very irritating. Sometimes the customer walks into the store having a bad day and they take it out on the sales clerk. Years ago I worked in a clothing store and the customer REFUSED to leave 30 minutes AFTER THE CLOSED FOR THE NIGHT. He was not on line had nothing in his shopping cart. We could not start the close out until this guy left. When a few salse people asked him if he needed any help in making a selection, and informed him that the store has closed--- HE WENT BERSERK. He started screaming that he was in his CONSUMER RIGHTS TO BE IN THE STORE AS LONG AS HE WANTS, AND WE HAD TO ACCOMODATE HIM. The stores security threw him out, and he was ranting that he was going to get a lawyer. I don't know if he did or not but that was something to behold. From the CUSTOMER'S SIDE... A lot of these salesclerks are nothing but punks off the street. They blame the customer for the position they are in. They get away with being rude and nasty to the customer usually because the clerk is a good friend or family member of the store's manager. Some of these salesclerks walk around with their pants practically pulled down showing me their nasty underwear when they picks something up off the floor. If they work on commission, they pratically threaten you to buy the product. I had to tell a cashier like 8 times that I do not want a store credit card. Then they get that "whatever" attitude. This is why so many retail stores are going out of business. I can order what I want over the internet, have it delivered to me, and not have to deal with these angry at life sales clerks. I'm still shopping, but they ain't working. Stores don't hire everyday.
• United States
28 Feb 09
I agree with you but I don't. I am a department manager of an Infants department. I have to deal with so many rude customers in a day. I'm talking they are mad because we have more girl clothes then boy clothes. Or we don't have the size they are looking for. Or I'm out of the formula they need. Then I have the customers that tear up our folded clothing tables. I have to staiten those about 20 times a day. Then there is the customers that I have to hold their hands and take them around the department. Then the customers that just think they are our only customer and that I need to cater to them only, even if I am already helping another customer. Since the economy went bad, I have noticed that customers in general have gotten rude. I try my best not to get rude with people, but there are those that you just can't hold it in. Especially when they start cursing. Normally then, I will walk away. I couldn't tell you how many times I walked to my back room in tears because a customer was so rude. After so much it starts to hurt your feelings. On top of helping customers, we also have assistant managers, co-managers, the store manager and the market team that we have to deal with. Plus our everyday duties that we have to do. We are stressed out and most people need to realize that. I get looked down on because of where I work. But yes it might be retail, but it's a hard job to do. Mainly because of all that you have to put up with. When I do go into another store, I am polite and I treat them with respect. After all, that's all I ask for is Respect. They tend to give me respect because I give it to them. I agree I can not stand seeing the guys with there pants down. I tell the guys that do that to pull their drawers up cause we don't want to see it. We give them a hard time on that. Yes, when you complain to the manager, we get chewed out and in trouble. So by all means, if you are not rude to them first, if they are rude to you, let the manager know, so they can fix the problem.
@1corner (744)
• Canada
28 Feb 09
I didn't mention it on my post above, but I too have worked in sales. And not once did I ever treat a customer like the way I and the originator of this discussion have been treated, even when a customer looks down at you. I stated in a related discussion some time ago, if I'd done that, I'd have been fired, or at least, would have been reprimanded by the supervisor. Back then however, stores still observed the policy "customer is always right." Obviously, that's no longer in effect nowadays. My viewpoint is this: if customers want to think/behave badly towards me, that's their problem. As long as they're not being unreasonable concerning their transaction, I'll let them behave as they wish, and let them put up with whatever shame they've brought on themselves.
@Theresaaiza (10539)
• Australia
3 Mar 09
Hi, thanks to all of you who posted. For xsinner, I appreciated how you shed some light on the probable reasons why both clerks and customers tend to clash. It made me understand why things happen that way. I also sympathize with dleand for the tough times you had to go through because of your job. I'm a very courteous person, and I always ask assistance politely, without sounding bossy or demanding because I feel for the salesclerks. So you'd probably understand why it annoys me when I am mistreated because I try to be the nicest customer ever...and always. I feel like I don't deserve such cold treatment just because my dress isn't Dolce and Gabbana and my bag isn't Luis Vuitton. Hope you also get my point. Thanks to all of you! I enjoyed the talk.
@alindahaw (1219)
• Philippines
28 Feb 09
There are a lot of salesclerks who are just like that. I have encountered a couple of them before and when they start acting as if they own the place, I just stared them down. They shut up and started to treat me nicely. If they hadn't shut up and get me what I wanted, I would probably have talked to their supervisor about their attitude problems. Not that I wanted to get those girls fired but I just don't like it when people try to put others down.
@Theresaaiza (10539)
• Australia
3 Mar 09
We're both from tagbilaran so I expect you've shopped at NOVO? When they were still infront of Metrocentre Hotel, the salesladies were just sooooo grumpy you can't approach them for anything. Just because their products are cheap doesn't mean they have to treat us like one. Good thing they've quite improved now.
@alindahaw (1219)
• Philippines
4 Mar 09
Sounds awful! I did check out that shop once but I did not like much of what they were selling that time so I kind of just left and never came back. I guess that was a wise decision after all. LOL
@Theresaaiza (10539)
• Australia
5 Mar 09
Good thing you didn't encounter the troll-like salesladies there. I'm wondering if they are properly compensated. It's too bad they had that kind of attitude. Their products especially houseware ones were really nice and affordable. Where in Tagbilaran are you staying?
• United States
27 Feb 09
I know what you mean, but havent experienced it really too much. I do think it's really rude thoe because you really never know about people. I have a old friend who is wealthy but never looked like a wealthy person by talk, walk, or dress or the way they lived. However is most wealthy in finances, spirit and soul than anyone I would ever meet that has alot of money and others know they do. its all in your prospective and then how you chose to treat others because they may appear to look or act different than you. I love the motto treat others as you would want to be treated.
@Theresaaiza (10539)
• Australia
3 Mar 09
hi empowering, :-) Oh I'm sure I'm nice to everyone. I'm not the type who acts rude for the sake of it or for whatever reason. Yes there are days when I get moody and tired but even so, at work, I always try to regard everyone nicely.
• United States
4 Mar 09
yes we all get a little moody and perhaps snippy, but I glad to hear rudeness is not the norm for ya. Thats great cause we need more kind folks in the world.
@Theresaaiza (10539)
• Australia
4 Mar 09
I can be the rudest version of me at home but outside I try not to show that. You're right, what the world needs now is love and it starts from little bits of nice ways here and there and from time to time.
@ANTIQUELADY (36468)
• United States
27 Feb 09
i worked in the public a long time. i never discrimanated againist anyone . if they got really ugly to me i would get back at them. this is when i was working in convenience stores that i had the worse trouble. i had a guy spit at me becauce i caught hin stealing. that didn't go over to big, i'll tell you.
@Theresaaiza (10539)
• Australia
28 Feb 09
Hi antique, was his spit sticky though? LOL. Coz if it was, it meant he was way too hungry to bother being apologetic about it. :-D
1 person likes this
@ANTIQUELADY (36468)
• United States
28 Feb 09
lucky for him it didn't get on me. he wasn't a good shot, thank heavens.
@Theresaaiza (10539)
• Australia
2 Mar 09
Haha, he hasn't been making a lot of practice in target shooting using his saliva! :-D
@jd107nette (1456)
• Philippines
25 Apr 09
I have often see that kind of acts from salesladies/clerks... Yup treatment varies among customers depending on their clothes or their appearances. Sometimes, they would even greet their customers first IF THEY LOOK PRESENTABLE... hehe.. or maybe they're just tired or something... I don't know.. hehee
@Theresaaiza (10539)
• Australia
27 Apr 09
Sometimes, It's hard to be on or below poverty line. Hehehe. At least that's how I feel!
• Philippines
1 Apr 09
Hi there. I think sales clerks usually act that way when they actually receive commissions for sales to customers who they assist or when they have quotas they need to meet since it would be more beneficial to them to tend to "rich" customers. However, I know of some really rich people who go to the mall dressed simply and sales clerks usually over look them just because they don't look flashy. Anyway, yes, I've experience being belittled by sales clerks not only because I don't look rich but because I look younger than my actual age. But I guess I just got used to it and don't mind it so much, unless the sales clerk is already being extremely rude - that would be another matter altogether.
@Theresaaiza (10539)
• Australia
26 Apr 09
Oh yes, I have encountered that before when I was in the mall and some guys in a suit would just approach you and hand you with "FREE" stuffs but actually they are going to let you purchase very expensive appliances first.
• Philippines
25 Mar 09
I have experienced like that once in 2005. I went to SM Sta. Mesa wearing simple clothes and slippers. I was going to buy a big luggage. I ask the male sales clerk about the prices of the luggages to compare it before buying one when suddenly a couple came around. The sales clerk ignored me and entertained the couple. They were wear something nice and also asking prices of the luggages but they didn't buy any. I got pissed off that day and didn't buy the luggage that I want. The next day, I wore a nice black dress and shoes, put some make-up on myself. I went back to the luggage section. I was trying to look at the prices of the luggages but not asking anyone. The same male sales clerk from the previous day approached me and telling me the different prices. I walked away and looked at the other luggages, he followed me. Suddenly I bursted out, "Bakit ka ganyan? Kahapon kita tinatanong sa prices ng mg maleta, hindi mo ako pinapansin tapos ngayon hindi naman kita tinatanong tapos para kang aso na sumusunod sa akin?!" The male sales clerk was surprised. As if he didn't know what I was talking about. I explained to him and I was there the same time of the previous day but wearing different and simple clothes. He asked an apology to me. After buying a big luggage, I asked him to accompany me and carry it since I am going to get a taxi and he followed me. I gave him a tip afterwards.
@Theresaaiza (10539)
• Australia
1 Apr 09
I think you are a patient woman for waiting 24 hours before deciding to burst out. But well, I see you taught him a good lesson. :-) Nice work!
• Philippines
18 Mar 09
If I there are salesladies or clerks who don't attend to me, I just leave the store. There are many other stores who wants my money.
@Theresaaiza (10539)
• Australia
18 Mar 09
I agree. :-)
@bubbletush (1333)
• Philippines
28 Feb 09
there are really salesladies that ignore people who are not dressed well and even sales agents! there was i time that me and my husband were looking for a house to buy. there are may real estate agents on the mall who would hand you brochure. and mind you, they only hand brochure to those who they think looks like could afford to buy. after work, i would usually drop by megamall (business suit and all) and they would always hand me brochures. then one weekend me and my husband were wearing casual shirt and jeans they ignore us. and when we would ask info about the properties sold they seem uninterested and i felt like i was making them waste their time without them knowing we are ready to buy house and lot and pay them cash. have you tried shopping at rustan's or marks and spencer shop or shopwise (both managed by rustan's)? i've always got the best experience shopping there. all sales clerks are courteous and helpful. no matter how you dress up, they would assist you all the way and would even carry the items you want to buy and bring them to the cashier. i would just hand them my credit card and if i wanted to look elsewhere, they would just look you up for you to sign your card. the rustan's sales personnel are the best ever.
@Theresaaiza (10539)
• Australia
28 Feb 09
I haven't been lucky enough to enter any rustan's branch as it is not here in our province. But once, my father purchased a juicing machine at rustan's. MOnths after, a spare part was getting defective but we weren't sure if we could buy a separate part for it or do we have to end up buying another entire machine which was really rather expensive. A clerk there was so accomodating through the phone and he really found a way for us to purchase the part instead of the whole machine. He emailed the supplier and days after, we got what we were requesting for. I agree, they are well-trained. Thanks forthe response.
• Philippines
28 Feb 09
there was a time where i just had a plain shorts and a tshirt and i went to mall (just an ordinary mall though) and i was looking for a v-neck shirt. then this salesday give me this werid look so i thought i have something in my fave (and i wiped it with my hanky - LOL) i was still looking for some cheap shirts and she followed me around. though i told her that i am just fine. still she followed me so somehow, i got the idea that she was "guarding" me well - afraid that i might shoplift somehow. but i still manage to be nice to her. because i have an experience working as one. i just let it go
@Theresaaiza (10539)
• Australia
3 Mar 09
your patience is award-winning, girl!
@Opal26 (17689)
• United States
27 Feb 09
Hey Theresaaiza! I don't let any salesperson get the best of me! When they start to talk to me I tell them that I am just looking so they get the hint to leave me alone! I will not let them dare talk down to me because if they do I will be the first to put them in their place! Never let them talk to you like you don't belong there ever! They just work there! Most of the time they wouldn't probably be able to afford the clothes either! So remember that! But, I don't usually shop in "those" kinds of stores anyway!
@Theresaaiza (10539)
• Australia
3 Mar 09
Wow, I didn't intend to get anyone stressed-out here, alright? So just calm down! But I totally understand, situations like that are very annoying!
@Bebs08 (10685)
• United States
27 Feb 09
We have the same feeling.. I don;t like sales clerk or sales ladies who keep on following me when I look for stuff in the department store. As if they are watching us if we will get the things and run? hahahah.. It is very annoying.. sometimes they keep on suggesting.. about good stuff to buy even if we don't ask them. Well, maybe mine is different story with yours.. hahah but if ever I will experience being treated like what you said, I will leave her alone.. that sales lady is not rich either because if she is... we can not find her working in that kind of job?? so who is she to treat people like that?? hahahah this thinking will make me feel good..
@Theresaaiza (10539)
• Australia
3 Mar 09
hi bebs, yeah right. :-D even following you around, although the total opposite of ignoring you, is just as rude. For crying out loud, the worst thieves in the world are the ones wearing suits!
@bombshell (11265)
• Germany
27 Feb 09
yeah some has no manner.we have experienced that very often in tag or cebu.
@Theresaaiza (10539)
• Australia
3 Mar 09
They're everywhere, dear. They annoy me so much!
@di1159 (1580)
• United States
27 Feb 09
That is one thing that really irks me. Customer Service, whether or not the customer is buying is supposed to be a given. I recently went to a high-end boutique on South Beach. I wasn't buying, I just decided to go in and have a look around. Well I chose a shirt for my husband, but when I looked at the price-tag it read $350.00. I guess I blurted out "$350.00"? The clerk turned around and said "Well, you don't have to buy it you know." He was very rude and made me feel insignificant. Before I could respond, another customer (who had several shirts in her hands), put them down and said "I'll buy them somewhere else if that's how you treat people." I smiled and told the clerk to have a nice day. He was really upset that he lost that commission.
@Theresaaiza (10539)
• Australia
3 Mar 09
The other customer's quite a lifesaver!
• United States
27 Feb 09
I have had that happen to me before. I don't think many of these sale people realized that you can't tell who has money by the way people dress. They never seem to learn either they don't help you or they follow you around hope you won't notice them. I personally think bias exists and many forget what they learn in the training tape and just let their own beliefs take over.
@Theresaaiza (10539)
• Australia
3 Mar 09
Right, we tend to be biased too at times but when you are clerk, you're supposed to have pleasing personality not exclusive fr the rich alone.