walmart service

I really hate rude people in customer service jobs. If I have to smile and be nice to them at my job, then they better smile and be nice to me at theirs. One problem is that Walmart is not picky about who they hire. All they need is a warm body working that cash register. They don't much care whether the person is nice or not. Also, they do treat their employees badly. If they make one person mad enough to quit, there are ten more willing to take that one's place, especially now. So basically you have someone who isn't at the top of their game, who is also unhappy at their job, and only holding onto it because it's better than the unemployment line. I do try to cut them a little slack for that... However, if I receive REALLY bad customer service (like it seems you did), I make sure to let a manager know. If you don't let someone in charge know, then they never know there's a problem, and the person continues being rude with no consequences. If enough people complain, then the person either starts being nice, or they face that dreaded unemployment line while Walmart fills their shoes with someone who knows how to smile.