Outsourced or In-House?
By kodigo
@kodigo (171)
Philippines
April 5, 2009 10:05am CST
1st Discussion here in MyLot. Don't know if someone already write about this topic. Anyway to start with. Been part of an Outsourced Account from ePldt Ventus in Ortigas from 2006-2008, and now part of an In-House company here in Pasay.
For me, being part of an In-House company and working directly to the Client is very good rather than working in an outsourced account from any call centers out there. Being proud working directly to the clients and owning your own ID with your accounts Logo on it is very different. I'm very proud of it. You'll feel that your not just a typical call center representative.
But,unfortunately, we've been sold. HaHa.. We're no longer an In-House Call Center this coming 2nd Quarter of 2009. And witnessing whats going on in our company will make you understand whats going on globally. Global Companies back office operations prefers to be OUTSOURCED. Mainly because of Cost Cutting. and Revenue for Their SHAREHOLDERS.. LoL.. now you know..
1 person likes this
1 response
@xtedaxcvg (3189)
• Philippines
23 Apr 09
I guess that's the downside of in-housed call centers. Maybe because the reason your company will turn to outsourcing is because that is way cheaper than getting in-housed agents. Also, I think it's easier to shuffle through employees when they're not performing well because they are outsourced.
