Shame on Black & Decker!

@arkaf61 (10881)
Canada
July 1, 2009 11:38pm CST
A few months back my toaster oven broke. Because we use it quite often I decided I needed a new one. I don't remember the brand of our old one, but it served us well for about 6 years. At the store I found so many brands and different models - which in reality are all basically the same thing and serving the same purpose -. I used price as a guide as well as how much space it had - since we need a bigger one - and how nice it looked ( I know irrelevant, but I'm allowed one irrelevant choice LOL - I had read a few reviews before and when I saw that special Black & Decker model I liked it. It was roomy - big enough for all of us - it seemed to have what we needed. Ok , it was not the cheapest one, but it wasn't too expensive either, so I bought it. It's not bad. It's not like it doesn't work or anything. But I can't believe that the numbers and little lines that mark everything on the front started disappearing in less of a month!!!! I know that I have it over the stove so it does get some grease from cooking, but one day I'm cleaning it with a soft cloth and the numbers, and even the words ( toast, grill etc ) started rubbing off. Give me a break! What did they right it with? Water markers? I think a big company like Black & Decker could pay a little more attention to details and certainly make sure that the writing that actually guides us to temperatures etc. wouldn't rub off. Did something like this ever happened to you? Wouldn't it make you angry?
2 people like this
5 responses
@byfaithonly (10716)
• United States
3 Jul 09
Never had this happen that I can think of, well except for the letters on my laptop keys starting to wear off but I type without looking anyway... I would however be in big trouble with something like a toaster or worse microwave I would be in big trouble - I know where the 'popcorn' button is on the micro, I'd be playing Russian Roulette while cooking :(
1 person likes this
@arkaf61 (10881)
• Canada
4 Jul 09
LOL yeah I can see that happening to me too. I am afraid of cleaning it anymore - at least the part with the letters and numbers, don't want to loose the rest. grrrr
@coffeebreak (17815)
• United States
4 Jul 09
I wish they'd make a keyboard with "glow in the dark" keys... i could really use that!! Seriously.. I would like one!
@byfaithonly (10716)
• United States
4 Jul 09
hummmm I have some glow in the dark sticks I picked up for the grandkids :) How about painting the keys ourselves - duel duty use glow in the dark paint :)
@Debs_place (10524)
• United States
4 Jul 09
It is not surprising. Contact B&D, ask them for a new knob and spray it with a few coats of lacquer before using it. What I hate are the clock radios...teeny tiny print, black on black....I hate changing my wake=up time.
1 person likes this
@arkaf61 (10881)
• Canada
4 Jul 09
geesh we are being treated like we are supposed to accept all the garbage they throw our way. This has never happened to me, but I can see it's not a new problem. Black on black tiny print would be a problem for me too.
@coffeebreak (17815)
• United States
2 Jul 09
Yeah, I have had that happen. Contact them and tell them and ask them to send you new knobs.
1 person likes this
@arkaf61 (10881)
• Canada
4 Jul 09
|Wow!!! You too.... that's really incredible, what are we, the consumers? Like they can just throw out any defective piece of garbage and we are supposed to take it? ??? Geeeesh!
@gabs8513 (48710)
• United Kingdom
2 Jul 09
Yes this sort of thing has happened to me but with a cheaper brand not with a well known brand like that one I do hope you have written to them and do you have Guarantee on it as I would take it back and demand for it to be exchanged It is terrible that a big Company like that can not provide the service you pay for
1 person likes this
@arkaf61 (10881)
• Canada
4 Jul 09
Hi twin dear :):):) I was starting to think I was the only one this happened to LOL But it really bothers me that they feel it's ok to sell something like that. It's crazy!
@drannhh (15235)
• United States
2 Jul 09
I think if the people who make counter top infrared convection ovens (the NuWave for example) were to set up demos in the stores people shop at and let people taste how good the food comes out, that then toaster ovens would quickly become a thing of the past. I've never liked the marks the manufacturers put on cookware anyway because I guess I just make totally different kinds of foods than the manufacturers think the average person does. Maybe they are right. Maybe I am the oddball. But what makes me angry is that mainstream kitchen stuff is outdated and inadequate in general. It is like with all this progress we are told about every day, for the most part homemakers just aren't respected by the manufacturers and the stuff they expect us to buy and use shows it. There are so many different brands but basically everything is still the same.
1 person likes this
@arkaf61 (10881)
• Canada
2 Jul 09
You got it in just one sentence: "mainstream kitchen stuff is outdated and inadequate in general" That all of it is basically the same thing just with different looks I expect, but that lettering comes off .. that I wasn't counting on LOL Soon I'll have my nu wave too, and then I can laugh at them hehehehehe