Our fridge finally got here

I would definitely write them and see what kind of response you get. If they make it right with you with a nice gift card or something, and it makes you feel better, then go with them. They won't want two letters going in bad about them. I would think they would be extra cautious with your things the next time.

Well I have always got my appliances from sears and never had no trouble till we bought our house. I bought a new fridge and it arrived with a huge dent in the side so I know your frustration. I called about it and the lady said well because the dent doesn't affect the working part of the fridge how would it be if I credit you 50.00 and you keep the fridge as is? My answer was, And what do I do with the 50.00 ? Do I then pretend the dent really isn't there? No this is not acceptable this is my first brand new fridge and I want it brand new. I did get another one. Then a year later we got a new stove, best stove ever I loved it, but it looked like there was a white haze, actually what it looked like was as if someone took a handful of flour and sprinkled it in the oven but yet there was nothing there. It was a self clean oven, the repair man came out and he took the whole liner out and put in a new one and off he went. Well when I went to use the oven again it was the same way as if nothing was done and yet I knew the whole oven liner was replaced. I called sears again and again someone was sent out. I can only guess the first repairman got a talking to. Nothing was wrong at all. The oven light had a cover over the light and the cover was bevelled which was casting a shadow all throughout the oven. lol

I would probably go elsewhere. Did they give you any compensation for all the hassel? Even a small gift card to their store? A discount on your fridge? All you really need to do is windowshop to see what you like and call around to local stores and see if they carry it & how long for delivery + delivery fee's. We were going to get ours from Best Buy but we looked around and found the exact model cheaper elsewhere & we didn't have to order it online either. Plus that store has a wharehouse a block or two away and hubby just took the truck over and picked it up the same day.