Impatient customer service

United States
October 14, 2009 4:07pm CST
Today, my mom wants sign up with a new phone service which she can make international calls on a cheaper rate. She has so many questions to ask, and she just want make clear every single detail. There is might be a couple of times she repeated her questions to make sure it is correct. The conversation was last about half hour, and eventually the agent sighed and hung up the phone before my mom tried to ask another one. I guess that agent wasn't patient enough. So, that is her lost, because if she can be patient with her customer, my mom might just sign up with that service. Don't you think so?
1 person likes this
10 responses
@rosepedal64 (4191)
• United States
14 Oct 09
Hi clorissa You are exactly right. I do understand that sometimes it might take a little longer on a certain customer but the key word is customer. You should give them all the answers that they want. I have repeated my question to make sure that I have heard the answer right. I hope that your mom has a better ordeal the next time she needs the questions answered. Have a nice day and keep smiling.
• United States
14 Oct 09
Oh yeah, my mom said that is her lost, not ours. There were always plenty of those services available out there, not only one that they can provide. We do not worry about it. The money is on our hand, we are the king.
• United States
14 Oct 09
That is right. I just wish that more customer service reps could read this and really know how us(the customer) really feels about things. I think if they did it might get some kind of message across to them. keep smiling,,
@cortjo73 (6500)
• United States
15 Oct 09
I don't tolerate a customer service rep getting impatient with me. They are there to help me and answer any and all questions I might have. I am very polite so there is no reason why they shouldn't extend the same courtesy to me. If a customer service rep is rude with me, I won't purchase the product from them...I'll go somewhere else. If a person doesn't like their job, they should get a new one instead of taking out their angst on the very people they are supposed to be helping. Your mom should find another company to give her business to.
• Philippines
15 Oct 09
I agree. If that customer service agent can't do his job well then I think he should resign. It is definitely not his forte. I think companies must check their agents too, they will lose customers if they have agents like that. That agent is representing not just himself but the company itself.
• Philippines
15 Oct 09
If your work deals with people, you really should be approachable and patient. It is your job to attend to different kinds of people in a polite way. It is your responsiblity to answer all their inquiries, no matter how irritable the person you are talking to. That is what good customer service is all about. You have to make sure that all his concern is answered and cleared.
• India
15 Oct 09
How can they do like that if he cannot listen to the customer queries. He is so rude, its his duty to answer and reply to the customer queries. If he is not having patience better they can take a walk from the company.
@leafsound (349)
• China
15 Oct 09
You are right. In my country,such things often happen because the mobile communication is a monopoly.But I never imagined that such a thing would happen in the United States, you can sue her.If I were a boss, I would not use such a person, a customer may only buy a cheap goods, but he will bring you a good reputation,which can not be bought, this is a long-term development foundation for an enterprise .
15 Oct 09
Wow, if I were your mom, I probably would feel like being annoyed by the customer service. Hanging our call up and avoid answering our question are things that customer service shouldn't do in any occasions. Yes, I agree with you if you write that the customer service was not patient enough. The customer service should have had good telephone manner, as she/he works as customer service. =)
@saisakth (77)
• India
15 Oct 09
hi friend, yes you are correct... patience is the main thing with every agent, and they must try to solve the customers problems... otherwise they end up fully..these type of things happened me in my life. i got so many calls from insurance, if i started to ask any questions. they hang up the call
@Weizen (145)
• China
15 Oct 09
I awlays meet this matter ,in here ,if you come here ,you 'll awlays meet this ,when you ask the agent too much problem .they are unpatient .or he think you only ask the question ,but you don't want to buy .,so that he don't asnwer you question .sometime ,in their eyes .he always think if you want to buy ,you don't need ask too much question ,only some people who don't want to buy ,so they 'll ask the much question . I think this is not our lost ,if they could pay attetntion every customs ,they 'll win the market .but if they awlays do this ,the more and more custom don't like it more and more ,so they 'll lost the famous in the future ,as well know ,win the customs = win the market .even they don't think the customs is important ,ok ,we don't worry about this ,
• Philippines
15 Oct 09
Being a customer service agent they should practice patient, I believe that is the over all requirment for this kind of job. Customer is always right, even though the agent had a very worst day of her or his life they should treat their customer equally and they don't have to show obliviously their tirediness. There is always a phone screener everytime there is a customer service call I am sure their quality assurance already heard what that agent had said. Her performance is not excellent, it is below mediocre.
• China
15 Oct 09
Hi, clorissa, you are quite right, patience is very important for a successful salesman.customers always want to know more about promoted product. especially about the function and using notice of the product. if customers make moeny for buying product but find it something different from practical using. customers and salesman all get in trouble.so, to be an excellent salesman prefer to be patient to elaborat all things about customer question rather than receive many complaints from the customer by the future