Help! My internet is slower than claimed

@diamania (7011)
Netherlands
November 9, 2009 2:35pm CST
I bought a 30 mbps connection but I am not even reaching 22 mbps. What can I do? Is there a setting I have to change? Or what? :(
9 responses
@mrfdg1972 (3237)
• Philippines
10 Nov 09
is that from speedtest.net?
@diamania (7011)
• Netherlands
10 Nov 09
Yes, I always test my internet connection from speedtest. ;)
@diamania (7011)
• Netherlands
18 Dec 09
Hmm, I don't think it works like that here. My IP doesn't change with each reset for instance. Instead I have to call them if I want to have my IP changed and a little lie would have to get me one, just requesting one without a reason doesn't work.
@mrfdg1972 (3237)
• Philippines
10 Nov 09
That 22mbps is very good though but as you said you paid for 30mbps, My internet 1mbps so i get 0.7 for download and 0.3 for upload, but they are seldom that way most of the times lower than the average rate. Your speed will all depend on the server, when your got IP from a busy server then you will experience lower speeds. If you are not satisfied with your connection you can RESET your modem so by chance you will get connected to a server that is not that fully loaded.
@kush20006 (515)
• India
10 Nov 09
In reality you get 1/4 th downloading speed of your internet connection speed. If you have a 32MBps plan ten you will get a downloading speed of 8MBps . The most part of the speed is for surfing and not for downloading.
@diamania (7011)
• Netherlands
10 Nov 09
I don't think that's correct. I have 30 mbps but I only reach 26 at maximum. In order to convert this to mega byte per second you have to divide by 7, I do know that. I've never heard about having to divide by 4.
@diamania (7011)
• Netherlands
18 Dec 09
mmxida, here it is pretty fast but not exceptionally fast. The fastest speed you can get here would be 120 mbps, again a fiber connection but then you would have to pay something like 70 euros, it's too steep for my wallet.
• India
11 Nov 09
i have also got the information from my frend i dintr really knowed it on my own
@Bionicman (3958)
• Czech Republic
9 Nov 09
It's always slower than claimed. 30mbps is the most optimal speed in the best case scenario. They usually say up to30mbps. But 22-30 is pretty big gap, I don't know. I don't have experience with such a high speed connections You're lucky anyway, I have download speed up to 4mbps upload miserable 256kbps and I bet I'm paying more for it than you do for yours:(
@diamania (7011)
• Netherlands
10 Nov 09
I pay about 35 dollars for this connection. :)
@Bionicman (3958)
• Czech Republic
12 Nov 09
I knew it! I pay twice as much:(
@diamania (7011)
• Netherlands
18 Dec 09
Shooot 4 mbps for 60+ dollars? For 60 dollars I can get like 60 mbps... I hate those money leeching isps. Can't they provide service and speed, for a change?
@yuna15 (2706)
• Philippines
10 Nov 09
22Mbps . Wow!! We can't even get more than 6Mbps here in our country. I'm envious! I suggest you ask your service provider what is supposed to be the range of the speed of your service. Is that a cable service? If I may ask? Like the others said, the speed sounds optimal but check with your ISP first just to be sure.
@yuna15 (2706)
• Philippines
10 Nov 09
Oh sorry, just to add, you can ask them what is usually the maximum "throughput" for your service. 30Mbps in your case is actually what they call the "bandwidth." To give you an example, our service has an 832Kbps bandwidth but the largest throughput we achieved so far is about 750Kbps.
@diamania (7011)
• Netherlands
10 Nov 09
It's a fiberglass connection. It should be 30 mbps, that's the speed they promise. Of course they disclaim that you will reach that speed exactly at any one time but the difference shouldn't be that big.
@thezone (9394)
• Ireland
9 Nov 09
Most Internet connection speeds are always lower than what they claim. You could try deleting all your temp files and defrag the hard discs which might give you a slight improvement. I would give customer service a call and see if there are any setting that you can optimise with your modem or whatever.
@diamania (7011)
• Netherlands
10 Nov 09
I've already deleted all the temporary files. I've also ran a program that optimizes settings, this seems to have helped quite a bit yet the results aren't making me too happy. :P
1 person likes this
@VANILLAREY (1470)
• India
18 Dec 09
First I thought that you had mistaken 3 for 30. Since my internet provider gives a maximum of 4 Mbps speed. Then I did a search on the internet and realized that you are talking 30 Mbps speed. When the company says that the speed is 30Mbps, it means that the speed can be upto 30Mbps. However it does not mean that we will get 30Mbps speed all the time. The normal speed one can expect is average of 28. If I were in your situation, then I would also be concerned. The reason for getting the slow speed could be distance between your house and the building from where the service is being provided. If you live closer to their building then you are likely to get higher speed and slower speed if you live farther away. Or the connections might not be good. You can check what speed your neighbors are getting and accordingly call the company. I also read that Windows XP reserves around 20% of the speed for itself. You could ask a PC wiz to assist you in increasing the PC capability.
@diamania (7011)
• Netherlands
18 Dec 09
I have windows 7 so the 20% doesn't count for me. Furthermore I am aware of 30 being the maximum speed but 22 mbps is a steep difference compared to 30mbps. ;_)
@repzkoopz (1895)
• Philippines
10 Nov 09
there are tons of possible causes for you to achieve lower speeds.. if its DSL, it usually depends on your distance from your isp. if its cable, it usually depends on the strength of your cable signal. if its wireless, well.. usually a cloudy weather causes lower speeds.. just curious about 1 thing.. how'd you find out about your actual speed? did you test it through speedtest.net?
@diamania (7011)
• Netherlands
20 Jun 10
Yep, I always test my connection through speedtest.
@Hatley (163781)
• Garden Grove, California
9 Nov 09
diamia hi my son always says that the mbps is always a bit lower than what they say. If you have a trouble shooter for your browser or your particular windows ask for some help , if I were you. maybe some other mylotter can shed more light onto the subject.
@rdsantos (320)
• Philippines
10 Nov 09
what our friends say to you here are all true.it's not exactly you will get 30mbps as what your isp claims. if the isp provide you with the internet speed it only means that it is the maximum speed you will attain. there are lots of reasons why you won't get what you paid for and that includes unavoidable circumstances that your isp doesn't have any control of. try checking your speed by downloading a atleast 500mb of file and then test it. why need to download while testing the speed?. because the browser will think that you are just opening a normal webpage and it will only set a minimum amount of bandwith for you to open the speedtest website.unlike when you are downloading, the browser will stress itself and will use the full allocated speed by your isp. and that is the speed that will be recorded on the speedtest site.