Family emergencies concerning Wal Mart employee family members
November 14, 2009 12:35am CST
I called the local Wal Mart where my wife works trying to get ahold of her because her 19 year old disabled child was having severe abdominal pains. The first time I called, they said " where does she work?" I said "cashier". They said we will try to connect you. After approximately 10 minutes, someone else came on the line. May I help you? Wal Mart, blah, blah. May I help you? At this point, I was quite scared because my step daughter was having severe pains in her stomach. She had passed out in the bathroom, I had to help her to the bedroom. I again tried to call my wife, I told the person that answered, this is an emergency. They said "Hold please, we will try to find her." The line went dead. So I called again. And I insisted that my wife get home because we only have one car and I didn't know what else to do except call an ambulance. My wife and myself are on a very limited budget. I was frightened because my stepdaughter had passed out. I got her into the bedroom, she was in great pain. I called Wal Mart one more time and left my number. My wife was finally able to call me back. When I answered the phone, I said honey you need to get home, there is something definitly wrong with your daughter, we need to get her to the hospital. My wife took it upon herself to check out of work and come home. We proceeded to take our daughter to the emergency room. I don't know who I was in contact with at Wal Mart, but they were very, very, very unprofessional. This was a serious matter, I repeated at least twice it was an emergency. The female I talked to just seemed to blow me off. Finally, my wife got my message and called home. I told her what was going on. She checked out and took our daughter to the hospital. While I was at the hospital, I called the manager at Wal Mart. I don't know his last name, his first name was Michael. I explained to mIchael what was happening. He was very kind. And understood the family crisis. The problem I have is with the person at the customer service desk. They kept acting like it was some sort of a joke. My daughter's life is not a joke. Now, since I have been nice, and wrote all I want to, I would really like to tell you my true feelings. I know my wife works for your company, but I am really f**king pissed off with your store. I almost had to beg them to let my daughter's mother come home to help take her to the hospital. If Sam Walton could see the way you treat your employees, he would be ashamed. This is a very dissatisfied employee's husband. My wife may work at your company, but you will never, never get another red cent of my money. Thank you, screw you you blood suckers! Anonymous.
1 person likes this
• United States
14 Nov 09
I am sorry you had such a terrible ordeal. I hope your daughter is fine and doing well. I would definitely have someone talk to the lady who was working the service desk and let me know this was an emergency and what if something tragic happened because you couldn't get ahold of your wife. I have been hearing more and more about Wal-Mart being unsufficient and not worth of helping anyone. I know at my local wal-mart when you need someone, no one is around and when you do find someone they don't want to help. I also feel if Sam Walton was still alive, many things would be better, the service, the prices, and the senserity.
14 Nov 09
I live in Australia so I've never dealt with Walmart but Ihave certainly heard some horror stories about the place! This is absolutely disgusting. You should take it further than the manager. I agree with what someone else said above that it is a good idea to write to the local paper. More people have to hear about this so it doesn't just get swept under the rug. I really hope your daughter is ok. It would have been so scary. And to think that you guys have to pay for your ambulances (am I correct?) is also horrible. You have to weigh up whether or not to call one. What a predicament to be in! One of my friends has recently moved to LA and he was telling me how Walmart takes their employees' life insurance if they pass away. Does anyone know if this is true? Apparently it's in the fine print. Big corporations like this get away with too much. It's up to us, the people to spread the word and get it out there.
14 Nov 09
If I was the one that was on the phone answering the call, I would have stayed with you until I was able to put your wife on the phone. Even if I had to take a message to her myself if I couldn't find her quickly. The most important thing in telecommunications is to keep the caller happy regardless of the situation. It is also important to keep staff records up to date. I know this because I have worked in the telecommuncation department of my former work place. It is certainly not easy when I was trying to maintain a directory of 800 staff members in 2 different offices but I had kept the directory up to date to the best of my ability with the available information that I had. Also when I had an irate caller, I would stay on the phone with them until I was able to find a suitable staff member to deal with the callers needs. So now you can see why I would have stayed with you.
• Puerto Rico
14 Nov 09
I keep hearing about so much unprofessional garbage going on at Walmart. I wonder if the big guys are aware of all this. I can't believe the person at the customer service desk was so unprofesssional on the phone. If I had received that phone call I would have went running thru the store looking for your wife. I would have been in a panic but I would have made sure your wife the call the first time. It has to be these young kids who don't give a %$#@ about anything but themselves. I would be feeling exactly how you are and I wouldn't be shopping there anymore either. Is your daughter ok? I hope she is feeling better. Take care and have a good weekend.