Taking advantage of? Taken for Granted?

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Okay - brief history. Two friends, both on low income (SSI) need a place to live. My husband and I just so find a house for sale that has 2 apartments with it. So, rather than jack the price up and rent to random people, we rent to these two at a HUGELY lower cost (plus they're responsibile for their utilities) to help them out... and in return they watch our daughter vs. daycare. In addition, neither of them have a running vehicle - they're both out of service for the moment... so when they need to go here or there my husband and i try and make sure that the car is here for them. We have 4 vehicles... but its very rare to have all 4 up and running at the same time... we're lucky if two are... but we've gone as far as I get up in the morning at 4am to run my husband to work... come home and sleep for another hour or two and go to work... just so she can go visit her dad b/c I understand how important these things are. i let them do their laundry at my house so they don't need to pay for a laundry mat like they used to, I pay them additional money when I can for helping with dishes and laundry and such, I help them with taking their pets out so they can go on vacations, etc - we make sure we get to their repairs ASAP if something goes slightly wrong in the apartment.... Now before I go any further... lets not dismiss that they do help me out a lot in ways as well. These are two of my best friends in the world. So... last month I noticed that their oil tank was low for heating fuel. Even tho they are responsible for their heat, we put 100 gallons in it over the summer because we understand there's no real kind of fuel help in the middle of summer. The heating assistance program that they qualify for was open for application November 2nd. They had to call the assistance office and ask to be sent an application, or they could have gone online and filled one out that day and they'd have been good. But no... for a week an a half from the day you could apply I asked Laura... where are the papers that you need to fax in for the fuel? Where are they... and she kept blowing it off... so finally last friday I asked her again and she told me that I'll just have to write her another one. I said... "Um, another what?" "Lease" shes aid. I explained to her that she needed to have her LIHEAP application filled out and she said "well no one ever gave me one". Never called or anything. Okay... long story short, today at lunch they told me they were out of fuel. In the meantime, last friday, I filled out their applications at work and sent them in to the assistance office. So I told the friends, call your caseworker and find out where your application stands. And they both looked at me like I'm nuts. They jsut kept telling me that I needed to do something about it. I put my hands up and said "I'm sorry but no. Its out of my hands now. I filled it out and sent it in... but they're not going to give me the status of your application" And then they started going off on ME because how should they know who to call? They both stay home all day. They can use my house phone so it doesn't use up cell phone minutes... they have access to use my computer... allll the same things I have at WORK when Im doing their stuff for them. Am I just being taken advantage of? Or not advantage... but being taken for granted? I said to the one friend that this is why I urged her to get t in that first day... so there wasn't a waiting list and we could have got what you needed right away. And shee looked me square in the face and said "Well if you wouldn't have d!cked us around so long with that paperwork we'd have had our sh!t in" WHAT?!?! I think I need to have a talk with my friend... if any of you actually read thru all this rambling. What is your take on the situation? And please don't feel obligated to side with me. If you believe I"m out of line I would really like to know! Thanks