Quality by crosby
By xieabe1234
@xieabe1234 (5)
Philippines
December 14, 2009 1:44am CST
The quality for crosby is do it right the first time,he approach focuses on dong things right and every time,from his book he said that quality is free was published and became a best seller in the field management,he said the quality is free but can not be a free gift.
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