oh MyG My computer is off, my internet is off, what shall I do?

@Hatley (164257)
Garden Grove, California
January 5, 2010 2:39pm CST
this just finished my morning,had to get a new ca. id. so we went out in the van, got the paper work done,after a long walk from the only parking sp ace,then the wait and wait and wait.finally got thumb printed and my picture taken, alls well come back to my room a nd my computer was turned off. okay I thought no p roblem,turned it on went through all the proper steps and no internet. nada, zilch,zero. so I try what my son had showed me,still no internet. I am now shaking like A leaf, my hands sweating,now what. oh wait I was supposed to do this after I turned off the computer.so off with it.then pull out the skinniest wire on the monitor wait a minute and plug back in, guessed at the time,did that, then unplugged the router waited I thought one minute plugged it back in, darn no internet. so I turned it off again,then counted a minute then pulled out the skinniest wire,counted a long minute put it back in the modem, then waited a minute, pulled out the skinniest wire on the route, waited that damn minute and plugged it back in. turned on the computer and my email voila back on the internet. I feel like I had climbed to the top of Mt. Everest , I did it, me the computer idiot I did it. I ask all of you have you ever thought you just could not do something, then found oh boy you can do it? good for you ?
9 people like this
31 responses
@cream97 (29166)
• United States
5 Jan 10
Hi, Hatley. I know exactly how you feel. And I had to trouble shoot something on my computer too. I am glad that you got it all figured out. We have to do that sometimes with this laptop or any computer. We will have to unplug the router every five minutes or so, until it works again. And, it can get pretty tiresome when the Internet does not come on. I had a problem this week with this laptop. The start page would not show correctly and I was not able to get on the Internet. And, an accessible was on this computer that was interfering with me browsing the Internet. I closed this feature off and I am not too sure how I did it. But, I got it off of this screen. I was so tired of this! I would hear a narrator talking. I did not want this feature. I think that my daughter was playing around with the computer and she downloaded this feature. And last week, I was unable to see my search bar. I asked my husband to fix it and he said that he would. But he was asleep and he never got around to fixing it. So, I was so upset. I could not type in any website addresses in my search bar. So, I went to Mozilla Firefox for help. And there were many other people that had the same problem as I did. So, I typed in my problem and the help section gave me the answer for my problem. If it was not for other people having the same problem, I would have been stuck finding it on my own myself. My husband was telling me that he did not know how to fix it and that he would have to find out how to. I am glad that I was able to find it myself. Hatley, it will be many times that we all will have a problem with our computers. And we think that we can't fix it but sometimes we are able to. If we just try to find the answer we will trouble shoot the problem. I am glad that you have your Internet back on track. I can't stand for mines to go out either, so I know how you must feel. Cheers to you on resolving your problem!
3 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi cream97 I was blaming everyone for its being turned off but I do think the lights must have been off just longenough for my computer to turn off and the internet to be interfered with. And since my son would not be seeing me til thursday I just had to see if I could again reset it. what a great feeling knowing I could do it myself.oh I get so upset when I am off the net,so jus had to try one more time. I was sure I was doing it theway my son showed me ,the second time it did work.
1 person likes this
@cream97 (29166)
• United States
6 Jan 10
That is alright, Hatley. You were upset because of your connection problems. I am very glad to see that you were able to proceed with your connection.
2 people like this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi cre am it was really sort of fun as I finally realized I had got back on the net and done it for myself. also it costs to get repair people to do things you can learn to do for yourself. probably the next time I will be much calmer and not make any errors at all.
@gabs8513 (48712)
• United Kingdom
5 Jan 10
Well done Hatley I am the type of Person that will not say I cant do it till I have tried it and I will not give up until I really know I can't do it that is how I now know so much about Computers lol as I never give up lol I was the same in my Job, I would not give up till I had achieved what I wanted to do I guess I just like challenges lol
3 people like this
@dragon54u (31645)
• United States
5 Jan 10
You go, girl! We can do a lot more than we think we can, each and every one of us! I've always had to do things myself, even after I was married. I've surprised myself many times. I went through what you did a couple weeks ago. What was so funny about it is that a screen came up and said the internet connection was not working and if I had questions I could go to their website! Stupid people! The last thing I did that I swore I couldn't do is take apart an 8x10 shed that was destroyed with Hurricane Ike's winds tore up through my state in the Midwest! I started it then decided it was too big a job and began calling around. After finding the lowest price for someone to take it apart and haul it away was $100, I buckled down with my power drill (thank God for power tools!) and spent 3 hours taking it apart and stacking the aluminum panels and steel supports beside the garage. What a big job! But I did it and now I know there's nothing I can't do. I'll figure out a way, whatever it is!
3 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi dragon54u yes you are so right, we really can do a lot more than we think we can, and when my hubby started a landscape business I showed him I could help him. I dug holes for the small trees,put in planter mix and did as good a job as he did. I have yet to tackle plumbing problems but am told changing washers in a leaking faucet is doable for us women too.I am so glad I now know how to reset my computer to get back on the ' internet.
@easterly (52)
• China
7 Jan 10
i try to finish all the repairing in my house.most of them can be well treated,such as light,router,vacuum.it's diverting for me.but sometime out of my range.last summer my air-condition didn't work.it took me a half day before the repairman replaced a electronic component in the outdoor unit.lukyly,3 months left on the warranty list.okey,there are something you could not do.
2 people like this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi easterly you are so right then is when you call in someone who knows exactly how to repair whatever it is .with us it was our fridge and since it was still under warranty from the last repair it did not cost a cent as the repair man was the same person who had done the original repair. with the simple resetting of my computer it was really quite easy once I knew just what to do and how to do it.
@Xarver (28)
• United States
6 Jan 10
When I have no Internet or computer time I either play video games or read a book. It's good for you.
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi xarver yes reading and video games are both really good] for relaxing you and making you use your mind and keep it sharp and focussed, I think that helped me to practice what my son had taught me about resetting my computer too.
• United States
6 Jan 10
It always feels good to fix something yourself, especially when it is a challenge because you think you may not be able to do it. I always try to fix my own belongings and I don't always succeed on my own but when I do it feels really good like you said.
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi cableman67 yes it really does as now I can do this] and not need to pay anyone to do something so simple the complex stuff of course I will not try as sometimes you can make things worse but just to reset the net, no biggie when you know how to do it.
@dawnald (84070)
• Shingle Springs, California
6 Jan 10
I've had a few work things that intimidated me, but when I got off my duff and made an effort, I found a solution. As for mechanical things though, that's what the husband's for. And if he weren't around, I guess I'd hire somebody. Silly me though, I really should step outside my comfort zone and have him show me how to do some things.
2 people like this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi dawnald there are still some things I do not fool with as I do not want to make a problem worse so I email my son sos help your mom's computer is not functioning right. I had done all the steps that firefox browser troubleshoote had recommened but still it was running slow. my son did some other things firefox did not mention. and it ran a lot better. but the thing with the two wires turned out to be something anyone with any moxie at all could do. now I do know how to do that.
• Pamplona, Spain
6 Jan 10
Hiya Hatley, Welcome back anyway you managed it girl. Think we all have moments like this perhaps we don´t like to admit them or are not so ready to admit them to anyone but ourselves. Anyway the Internet is such a fanciful creature with a mind seemingly of it´s own that even if we do things right the first time around it probably takes up to two times more of trying before it actually works. What´s a CA ID? an Identity Card for you? I´ve got one too. You just take it easy now and forget your nerves by writing and writing it helps a little bit.
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi lovingangelsinstead21 yes I really did the first time I forgot to turn off the computer, I was so afraid I would not get back on the net, the second time I did turn off the computer but did not wait long enough between the wire plug pulling out then replacing so it still did not work but the third time I relaxed waite at least 60 seconds then did the whole bit and i was back on the net.
@drakesuyat (1063)
• Philippines
6 Jan 10
congrats hatley! good thing you stay focus with all those repeated procedures . i think its not about knowing what to do but on how long you'll keep that patience. happy mylotting
2 people like this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi drakesuyat it was all about timing I had learned the wires but forgot the 60 seond wait between each procedure so once I mastered that 'the rest all fell into place and patience won with the minute 'wait and that is the crucial part.
@dpk262006 (56764)
• Delhi, India
6 Jan 10
Hi Hatley! It was really a cumbersome process to kick start your computer and you would have remained tensed, this much is understandable from your post. I also face the same situation sometimes, when our Internet at home does not start functioning. All in the family will get tensed as they have lost millions ................lol! Actually, we all have become so dependent and accustomed to the Internet that if it goes off, we just start feeling restless.
2 people like this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi dpk262006 yes not really cumbersome but first turn off the computer, which I did not do first time, then wait 60 seconds, pull out thw skinny wire on the modem, wait 60 seconds plug it back in, then pull out the skinny wire on the router wait 60 seconds plug it back in, turn on computer and get on the net.
@vivianchen (2646)
• China
6 Jan 10
Hi Hately, Don't worry, we are in a high tech world, but we also do not forget what we can with out own hand!! Once i was wondering, as we relay on computer and cell phone so much, what if we can never use those tools again? We will have to write letters, read books again!So we still have to write sometimes just to make sure we still able to do so.
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi vivianchen I still read quite a lot at bedtime but I am a better email writer than longhand writer he he.also now I can reset my modem and router if the power does go off. thats a wonderful feeling for me as I do not have to yell ]for help from anyone. I can do it for myself and that helps as repair people cost money I do not have.he he.
• Malaysia
6 Jan 10
I used to have that problem, and it was usually the cheap, cranky modem I was relying on. Of course the modem was provided by the internet service provider (ISP) I was subscribing to, which should be a signal that I should have browsed and opted for alternative modem. The reason was that I believe strongly a below par modem was recommended by the ISP in order to earn commission. Since changing my modem, I was online without much problem. I know what you meant. Sometimes, knowing that we are not that good in a particular area and yet we are able to accomplish something we thought we would never be able to is an pride-boaster. It feels good. Congrats to you.
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi starlight70 I realized once I got my computer back on and running that nobody had turned off mycomputer, the electricity had been off for awhile so naturally the cable turned everything off.so I forgot to turn the computer off the first time, the second time I undid the right wires but did not wait the full minute, so I thought I have nothing to lose,tried it and be slow,so I did the same things. but waited longer between each step and voila I was indeed back on the net.
1 person likes this
• Australia
6 Jan 10
Hi Hatley. Congrats! You did it! When my sons were growing up, there were several banned words in the home. At the top of the list was "I can't". No boy was ever allowed to utter those words. I am thankful my sons are now grown, married and not living close, if only because they are not around to hear me so often say "I can't do that!" I know they wouldn't let me get away with it. I'm afraid I have to admit, though, that my first reaction on being asked to produce something connected with my voluntary work in children's ministry, is so often "I can't do that!". The response I get is simply, "No, I know you can't, but I know you will. Thanks." And so far, he has always been right. It has been done and the satisfaction of accomplishment is very rewarding.
2 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
the first time my son,the computer nerd whiz, made me do something myself on my computer I was irritated but I did 'learn then that I could do this myself, so when he showed'me how to reset the modem and router in case of a power failure, and I did it just once, and was back on the net.but this time after the whole lousy morning sitting and waiting in the DMV to get my number called,I was already out of sorts.I found I was off the net and it took three tried before I succeeded and after I was on the net I realized Ihad the right wires each of the first two times, but first forgot to turn off the computer, the second time I just did not wait long enough. so now I know how to solve the time problem. my son is always saying you can do it,you just have to get over being afraid.
1 person likes this
• United States
5 Jan 10
I'm all smiles because you did it! Yes, Hatley, I'm familiar with the joy you experience when you're able to fix something. I'm not good with mechanical/technical stuff either. Every now and then when I fix something I feel so accomplished and it makes me feel GOOD! Thanks for sharing your success. Bravo!
2 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi joyceshookery yes I was so elated as I did so want to solve it myself but I let my fear get in the way and by the third try I figured out the electricity had been off, the cablemodem just shut alldown. so the third time I waited the full long minute then unplugged the skiniest wire on the modem, waited a minute and replugged it, then waited another full minute,unplugged the right wire on the router, plugged it back in, then turned on my computer and turnedon mylot and was back in business. Also the first time I forgot the first step, turn off the computer!!!!
1 person likes this
@fwidman (11515)
• United States
5 Jan 10
Years ago, when my first computer was hacked into I had to call a friend of a friend (also a hacker) to help me. the things he told me to do made no sense whatsoever and I finally told him, in exasperation, that I give up. The computer wasn't worth all that trouble! Within a matter of days I was inside that computer doing my best to replace the hard drives and anything else I thought I needed to do. I got it back up and running and went to work on software to keep it from being hacked like that again and was proud of myself We need that computer and internet running correctly, don't we Hatley
2 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi fwidman my son used to say to learn to do things on the computer you have to do it yourself,hands on,so back a couple of months on a friday the 13th they turned off the lights here for repair and the next morning I found that had kicked me off the net.so I went slowly that time turned off the computer waited a good minute, unplugged the skiniest wire on the modem then replugged it, waited another minute, and unplugged the correct wire on the route and plugged it in again. turned on the computer, turned on mylot and lo and behold on the net again. yes I wanted back on the net now not lately.
5 Jan 10
Hi Hatley, You are a very clevder lady, if that happened to me I would panic and would be pulling my hair out, it would have cost me a lot of money getting fixed too, you are so clever. Tamara
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi tamarafireheart nope its my son who is the really clever one as he showed me exactly what wires to pull out and plug back in. and once before I had this happen so thought I bet the electricity went off and thats why I am off the net. so after first forgetting to turn the computer back off. I tried again but did it all too fast, so tried once more and waited a good long minute before pulling out the thinest wire on the modem thenwaited a minute and did the same thing on the router, pull out the skiniest wire on the router wait then replug it. then I turned on the computer and tried my lot and voila i was again on the internet.
• United Kingdom
5 Jan 10
Great stuff! I'm really into computers myself and I took a course in computer maintenance and installation and I suppose I look after my own computer problems now. I've experienced what you just went through in the past and the good news is, if you take a risk and do what you did then it's virtually guaranteed that you will learn something from it. If this happens next time you will know what to do. I have a wireless router but I don't use the wireless aspect, only cable. Anyway, things were not working as I would like and I ended up calling AOL my Internet service provider and they told me that sometimes the router needs to be reset and it sounds as though you did exactly this. It's great that things are back up and running for you now. I would highly recommend taking some kind of computer maintenance course yourself so that you can resolve any major problems you get in the future! Good luck. Andrew
2 people like this
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi andrew wow thats a great idea, as my son right now can not be here every time something might go wrong, and since when I got back and found to my surprise my computer was turned off I finally figured out that something had made the electrcity go off for a short time. so when that happened the cable too of course went off . so going by the instructions my son gaveme before when ca edison turned off the electricity for maintenance and after the second attempt it wo rked.the first time I had not waited quite long enough. Now I can save myself a repair bill for resetting the modem and router if it happens again.
@zed_k4 (17624)
• Singapore
6 Jan 10
Awesome, Hatley.. I've felt like that too before; feeling a sense of achievement whenever I can get to solve something. Although not a lot, but a tiny success goes a long way and it really pays off. Especially when it comes to troubleshooting the PC.. there are always things to learn about it; no matter how small.
@Hatley (164257)
• Garden Grove, California
6 Jan 10
hi zed__k4 yes its so good to know that in case of power outage I can get back on the net. first I had to remember to do all this with the computer off. second time I was still scared and rushed all of it and it did not work. so the third time still pullingout the correct wires and plugging them back in, but waiting a full long minute between each step it did work. to think for a good twenty minutes I was all upset as I thought someone had turned off my computer without shutting it down,then when I saw the net would not come on I realized there had been a power outage.
2 people like this
@zed_k4 (17624)
• Singapore
7 Jan 10
What an experience there, Hatley.. The only thing I can think of in that kind of circumstance is to use laptop on battery. That's the only way to get wired up on the net..
@paula27661 (15898)
• Australia
13 Jan 10
Good on you Hatley! I am a little late in responding because I got really behind over Christmas, anyway here I am…I am proud of you, isn’t it a good feeling when you can get things up and running without any assistance? When I got my first PC my sister helped me with all the problems that constantly popped up until I got tired of calling her every time I had a glitch so I started to look things up for myself and boy, have I come a long way from those days! I can sort out almost any problem in time and I am not really computer savvy at all! It’s amazing what you can learn when you have to!
1 person likes this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi paula I got so spoiled because when we were in an apt. my son was always repairing any thing on the computer but now I am on my own and once he showed me which wire to pull out and replug and how to wait 60 seconds between each wire pulling and replugging so I did it and voila my internet was back on.
@CatsandDogs (13964)
• United States
10 Jan 10
TELL ME ABOUT IT!! LOL I've had that happen to me before and thanks to hubby telling me what to do, I played with this wire and that wire and turned this off and that off and that back on and so on and on that by the time I got my computer working again, I felt like I had ran a marathon! lol But I got my computer up and running and the internet working as well so yeah, I've had to pat myself on the back a few times.
1 person likes this
@Hatley (164257)
• Garden Grove, California
25 Mar 10
hi catsanddogs yes I finally did it twice so now I am not afraid if the net goes down as I do know what to do, and in what order and which wire to pull, the secret is the waiting 60 seconds will no work without that wait. he he. and the best thing is I did it myself.