Notification Problems – Please Help!

January 12, 2010 11:38am CST
Hi everyone! We're working very hard to get through the massive list we all created together. Based on your feedback we've prioritized the list and our developers are working feverishly to fix the things that are broken. They're looking for more feedback regarding the problems you have with not receiving the notifications. We need VERY SPECIFIC INFORMATION. Please post your findings in this discussion, even if you have already posted them elsewhere. We need to know: 1. Specific members/friends whose notifications are never received. 2. Specific discussions (with links) where the notifications were never received. 3. Any other specific information you find regarding not receiving notifications even though NOTIFY is set to ON. Here are a couple examples of what we're looking for: Even though I have notification turned on for my friend "Crash" I never receive notifications when he starts discussions. I do receive notifications when my friends "myLot" and "myLot_Payments" start discussions though. Even though I have notification turned on for my friend "Crash" I didn't receive the notification when he started this discussion: http://www.mylot.com/w/discussions/1402356.aspx
7 people like this
23 responses
@mysdianait (66005)
• Italy
12 Jan 10
I am absolutely certain that I never receive notifications when my friend'lilybug' starts a discussion (and she does not receive mine either). I never receive notifications: - when someone sends me a friend request - when myLot sends me an alert - when I am awarded a best response - when I receive a private message ALL the above are set to 'on'. Keep up the good work!
2 people like this
12 Jan 10
Thank you for reposting this, mysdianait. I remember both you and member "cynthiann" reporting in my discussion on notifications that neither of you receive any notifications for lilybug's activities.
2 people like this
@lilybug (21107)
• United States
12 Jan 10
Thank you Alice.
1 person likes this
@dawnald (85137)
• Shingle Springs, California
12 Jan 10
Hm, I don't get notifications on new friend requests either, and that one is definitely turned on.
1 person likes this
@dawnald (85137)
• Shingle Springs, California
12 Jan 10
To the best of my knowledge I only have a problem with notifications when certain friends post new discussions. Those friends are: nyhollyjean james72 cloudwatcher wizzywig jellymonty xfahctor I have notifications turned on for all these people. I have also tried turning them off and turning them back on. I never get notifications for their original discussions, but I do get notifications if I reply to their discussions and they respond back to me or if they reply to my discussions. Hope this helps.
1 person likes this
@mysdianait (66005)
• Italy
12 Jan 10
Oh I don't receive those by James either!
2 people like this
@dawnald (85137)
• Shingle Springs, California
12 Jan 10
James is special. I believe Anora doesn't get notifications from his discussions either.
1 person likes this
13 Jan 10
Hi dawnald! Thanks for all of the detailed information. I remember you telling me you had a short list in another discussion and I'm sure the information you've provided will help. If you'd like to send a private message to Anora making him/her aware of this discussion I would really appreciate it!
1 person likes this
@sacmom (14192)
• United States
13 Jan 10
Geez, if I would have known we'd have a quiz I would have studied up on the matter! LOL I don't receive notifications for "wonttakelong". I also never received any for vicki2876, but it doesn't matter much now as apparently she dropped me as a friend after I told her about it. At least I'm guessing she did anyway, because I know I didn't delete her from my friends list. There are some others that I know that I set on, but never received any notifications for them either, even though I have seen new discussions started by them on mylot directly through the "discussions my friends started" page. Unfortunately, with having such a large friends list I can't say for certain who they are anymore, as I haven't kept track. I also don't always receive notifications when someone comments to a response or comment that I made. Sometimes, although rarely I don't get notified when someone responds to a discussion that I started either. And when it comes to PM's, although I do receive notifications for primary PM's I don't always receive them for continued PM's from the same member. In other words I receive notification for the first PM, but if I answer them and then they answer back I may not get notified about it. Oh, and it looks as though I didn't receive an alert for this discussion either. That's about all I can think of at the moment. I'll be sure to mention any more if I remember! Happy mylotting!
@sacmom (14192)
• United States
13 Jan 10
Here's a discussion that I didn't get the notification for even though the OP is on my friend's list and the notification is turned on. However, it's only 2 hours into it, so maybe there is just a delay? If I find any others I'll be sure to let you know! : http://www.mylot.com/w/discussions/2226140.aspx
1 person likes this
@sacmom (14192)
• United States
13 Jan 10
Yeah, her's always seems to work along with yours. I still haven't gotten a notification for it so I can only assume it wasn't a delay, after all.
1 person likes this
@dawnald (85137)
• Shingle Springs, California
13 Jan 10
Sometime yesterday I stopped getting notifications for new discussions from ANYBODY for a while and I started getting them again this morning around 6 AM. I can't believe that nobody was posting anything yesterday evening!
1 person likes this
@pierone (1893)
• Italy
4 Mar 10
I would like to receive notification about the discussion I report. Because several days ago I reported a discussion that should be deleted because is a "poll" discussion (I learned this because a discussion I started about pasta or pizza was deleted for this reason), but till now the discussion is still online. And I would like to know if my report was received, and if so, why the discussion is still online. So I will be able to better understand the rules, and write discussions according to the rules here. Just to let you know the discussion I reported is this one: http://www.mylot.com/w/discussions/2262989.aspx As you can see the writer explain his opinion about how he prefere eat pizza, then ask the members to say if they prefere use fork or hands. Just like I explained why I prefere pasta than pizza and asked people to say with one they like more. The only difference I can see, is the name of the discussion owner, as well as his star number. So, could someone of the staff explain me the differences I'm not be able to find myself? I'm pretty sure this could help all mylotters, and a notification of our reports, as well as a notification of the reasons our reports are declined or accepted could help all the members to better understand the rules here. Thanks a lot
@May2k8 (19792)
• Indonesia
12 Jan 10
I always turn on all of my notification, all fine except someone send me a friend request.
1 person likes this
@May2k8 (19792)
• Indonesia
13 Jan 10
You're right admin I'm not the only one, but I think you done great job here. Thanks a lot for fixing the problem, now I can receive friend request in my email.
@May2k8 (19792)
• Indonesia
13 Jan 10
4 year, I just get the new.
13 Jan 10
Thanks, May2k8. I don't think you're the only one.
1 person likes this
• Philippines
12 Jan 10
I am missing some notifications... Notifications when friends started discussions are working well on me. Lately, I noticed that only few are responding and commenting on me, I thought some are just inactive lately however I was surprise for when I checked my previous discussions there are some new responses and comments...
1 person likes this
12 Jan 10
Hi lovelyn_medrano! Can you give me some specific examples of discussions and friends who have responded where you didn't receive the notifications? It will go a long way in helping to recreate and diagnose this problem. Thanks!
1 person likes this
@owlwings (43897)
• Cambridge, England
13 Jan 10
I have all the notification options turned 'on' in preferences and all friends are 'notify off' The following functions are NOT working: email me when someone sends me a friend request email me when myLot sends me an alert I have only just realised that I do not receive notifications when people ask to be added to my friends list. I do, however, receive notifications when friends accept my invitations. The only time I WOULD like to receive notification of a new discussion is when an Admin sends an alert/posts a discussion (I would find this more helpful than an Alert because once opened, an alert cannot be saved or re-read). [Note: I was not aware until just now that this ought to be the case.] I do receive notifications when people respond to my discussions and when comments are added to a response I gave. Both of these appear to work most of the time but occasionally do not. Unfortunately I can't locate a specific example but it seems that, when a thread becomes quite long, notifications do not always work. If my only contribution to a discussion was as a comment to a response, I don't think that I get a notification if someone comments below my comment.
@May2k8 (19792)
• Indonesia
14 Jan 10
Wait, I don't receive the friend request after it work a few hour and also not receive comments below my comment from other member like owlwings said.
14 Jan 10
Thanks for the detail, owlwings.
• Singapore
13 Jan 10
Hi Alice, I don't have a problem with notifications in general but I notice that some (not all) myLot notifications have been going into my Spam folder recently. (I use Gmail.) Unfortunately, I don't have any examples to provide but I don't think those notifications marked spam contain anything that warrants a spam but I wouldn't really know.
• Singapore
15 Jan 10
It's just that some notifications from the same myLot email get caught in spam while the rest run free. Anyway it is not really a big issue for me, though I thought I would mention it in the context you are asking.
14 Jan 10
Hi lordwarwizard! Have you tried putting the sending email address in your approved senders/"not spam" list?
1 person likes this
@zandi458 (28102)
• Malaysia
13 Jan 10
I am not receiving all my friends notification too even though I have set them to 'on'. I only come to know that my friends have posted discussion when I check on the friends started column. This is only affect some friends though. I don't know where the fault is. Maybe you can help us in this department.
@zandi458 (28102)
• Malaysia
14 Jan 10
Hi Alice, the notification is inconsistent. Sometimes I do get them and sometimes they don't go through my emails.
14 Jan 10
Hi zandi458! Has anything changed since you posted this response? Which friends specifically do you not receive notifications for?
1 person likes this
• Canada
26 Mar 10
I didn't receive notification for this discussion: http://www.mylot.com/w/discussions/2282296.aspx I don't know how many more until I spend some time snooping around to find the one's I missed, but most notifications don't seem to be working recently.
• Canada
2 Apr 10
Didn't receive notificaton for this one yesterday either, so the notifications still aren't working properly. http://www.mylot.com/w/discussions/2286469.aspx Also, rating is broken today, too. *sigh*
26 Mar 10
Thanks for the report, AnnieOakley1. It seems they are broken for everyone. No need to do any more snooping. We'll get them fixed.
1 person likes this
2 Apr 10
Seems the two problems are sporadic. We'll get them fixed.
@marguicha (230365)
• Chile
6 Apr 10
Hi Alice, I´m not recieving notifications in my mail when my friends start a discussion or when someone answers or comments one of my posts. I know I can do it from the inside of mylot (checking at "discussins-started" or "discussions-my friends started")But I find easier and less time consuming doing it the other way. I hope this gets fixed. Thanks
@marguicha (230365)
• Chile
6 Apr 10
I just recieved my first notifications after a couple of days. I hope everything else id fixed too. Thanks!
• United States
31 Mar 10
I am not sure whether or not this is the right place for this, but I figured it would be a good place to start. I know that a few days ago people were having problems rating, and I thought that got cleared up. I heard from several people that they are now able to rate. Over the past few days there are times when it has worked for me and I have been able to rate, and then there have been other time when I haven't (usually it is from one day to the next as far as I can tell). This is not an issue of not being able to rate more than 11 times per day, either, as some of the people that I have tried to rate I do not normally see on a daily basis not to mention that if I wasn't able to rate anyone the day before then I should be able to rate anyone the next day without exceeding any limit. I was wondering whether it is an on-going problem that you are aware of or perhaps it is something browser specific or maybe it is something entirely different.
31 Mar 10
Hi purplealabaster! An "on-going problem that you are aware of" is exactly what it is. See www.mylot.com/w/discussions/2285438.aspx
@yresh12 (3210)
• Philippines
18 Mar 10
Hi ms. alice... I turned on my notification to Mr. lamb but I never received any. He is just one of those people that I don't receive any. Zero notifications since I changed it. I also added the mylot admins mail but I still did not receive any
26 Mar 10
Thank you for the heads up, yresh12! We're working on it.
@yresh12 (3210)
• Philippines
26 Mar 10
Hey ms. alice.. MY notifications are not working again.. I have not gotten notifications on who replied on discussions I've started.. Comments from my friends...There are loads of them.. I can name them for you if you want.. Hope you could do something about it. I think it's busted again.. Just a heads up/
@Ramsesxlll (1431)
• Finland
26 Mar 10
I haven't got any notifications in the 24h or something in fact... A few days ago, they started coming later and later, but now I don't get them at all Please fix this if you can, because I know you can
26 Mar 10
Thanks for the vote of confidence, Ramsesxlll! We're on it!
• Finland
27 Mar 10
Thank you Will I get a notification when it will be fixed? And will I get all the "old notifications" too, which I haven't got this far? Thanks again for any comment
@CatsandDogs (13963)
• United States
10 Mar 10
Hi Alice! Please check my discussion because Hatley had responded and for some reason it showed up three times. I know it wasn't done intentionally however, I am wondering if a glitch is among our midst again..... http://www.mylot.com/w/discussions/2271166.aspx# Thanks!
10 Mar 10
All fixed. In the future you can just report the repeats and we'll clean them up. We know they aren't intentional.
@CatsandDogs (13963)
• United States
8 Apr 10
I'm here to let you know I'm another who's having a problem with not getting any notifications. I know you're working on it and many thanks! Just want to be sure to be added to the list.
• United States
15 Feb 10
It will not let me change my email address. Every time I hit update it just pops up a white screen and nothing happens
16 Feb 10
I just tried the very same test myself and ended up with the same results you did. I'll let our programmers know.
• United States
13 Feb 10
I have everyone on my friends list on notify and I have not got one notification yet from any of them. Maybe I am doing something wrong or maybe its my account but I figured I would bring it to your attention.
@yresh12 (3210)
• Philippines
19 Mar 10
Hey wise reptiles..I feel you! am not getting any of it too.. I hope they can do something about it. I already check my account info and notifications and I still can't figure out what's wrong with it.
@dawnald (85137)
• Shingle Springs, California
25 Feb 10
Hi Alice, I didn't get a notification for this discussion: http://www.mylot.com/w/discussions/2261738.aspx#2_20816088 posted by my friend babyangie27 last night.. Thanks!
@dawnald (85137)
• Shingle Springs, California
26 Feb 10
Hi again, babyangie27 did another discussion today and I didn't get the notification for that one either, so I guess I"m not getting any from her. I was before...
@zkapfo123 (319)
• India
13 Jan 10
Hi goaskalice, i've been here for awhile(3-4 months), but i've never encountered the sort of problems that you have put up. I'm quite satisfied with mylot and i hope to stay here for a very looooooooong time! Thank you.
14 Jan 10
Hi zkapfo123! Thanks for the feedback. We want you to stay here for a very long time too!