If you’re not completely satisfied ...

@mipen2006 (5528)
Australia
February 2, 2010 10:42pm CST
Yesterday, I bought a pack of two ball point pens. This notice was on the pack: If you’re not completely satisfied with this product, return it to the manufacturer, and we will gladly replace it at no cost. The product was made in China. Now, this makes me think, if I’m not happy with this product, why would I want the same as a replacement? What do you think of a manufacturer’s promise of replacement?
3 people like this
5 responses
@paula27661 (15898)
• Australia
4 Feb 10
I have wondered that before and I have also wondered whether anybody has ever bothered to send faulty ballpoint pens or similar product back to China or whatever country they came from. I always return things I am not happy with to the store I purchased them from and I was only refused once. It was some IPod ear buds I bought from Woolworths and they were coming apart as soon as I took them out of the packaging. Woolworths or Safeway as it may be called in the East refused an exchange which angered me enough to email the company who sent me a replacement; at least I didn’t have to post them back!
1 person likes this
@mipen2006 (5528)
• Australia
4 Feb 10
Hi paula, that surprises me about Woolworths/Safeway (both operate in Victoria, even in oposition) as they I have never had a problem returning things to them. Good result for you though, sometimes a little anger can motivate us.
1 person likes this
@polachicago (19073)
• United States
4 Feb 10
Maybe we should travel to China for free exchange? I think that local store is staying behind the manufacture promises. They should.
1 person likes this
@mipen2006 (5528)
• Australia
4 Feb 10
I'm sure you're right, and if enough were returned to the distributor, they would all be returned. However, knowing hao cheaply these would be produced in China, it probebly wouldn't be worth paying the freight. Thanks for your support, pola, and take care.
• United States
3 Feb 10
I don't pay it any mind one way or the other. I just toss it out or give it to my daughter. I would not pay more money to ship a bad item to the manufacturers.
1 person likes this
@mipen2006 (5528)
• Australia
3 Feb 10
That's exactly what I'd do giftsandbagscom. Or maybe I'd take it back to the point of purchase, and try to get my money back, or at least exchange it.
@myzire72 (1157)
• Singapore
3 Feb 10
I guess what the manufacturer meant was if the pens you bought were not functioning properly, for example, the ink flow was not smooth, then they will get them replaced for you. It's just a way of assuring customers - a marketing strategy. By the way, mipen2006, if you are not happy with the products, as in the products' look and feel, then I'm sure you won't them in the first place. Agree?
@mipen2006 (5528)
• Australia
3 Feb 10
Hi mysize, I agree, I wouldn't have purchased them if I wasn't with the look of the product, and I guess it is just a marketing ploy. However, I feel the product should be returned to the point of purchase, a store close by, and not China. Fair point?
• United States
3 Feb 10
I've thought about that I guess they mean if the product is broken or something, but it does sound like they mean not happy with the actual product They should word it better. Or, on the other hand, maybe they're just trying to sound nice and cooperative, but they know that no one will actually take them up on their offer!
1 person likes this
@mipen2006 (5528)
• Australia
3 Feb 10
I agree, the wording is not good. Also, I feel the product should be returned to the point of purchase. Thanks for responding.