Worst Customer Service ever from LANCOME Paris!!!!

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I used to love Lancome Paris but that was before I ever tried to return an item to them. Now my whole attitude has changed for the worse! I had purchased 2 items to gift at Christmas, They arrived so late that I had to purchase other items instead. I had purchased directly from their website and they require that all purchases form their website be returned by mail. So I shipped it back and it was received at Lancome on Feb 1st at 9:20 am and as of today, they don't even show that it has been received in their system. BUT I did send it back via USPS Priority Mail and it was signed for so I can prove they got it. Called today to check if it's being processed yet and was told to call back on Monday since they are running OVER 3 weeks before items are logged into the computer system. After they are logged in they will process the return and it may be another 2 weeks till I get the refund. So now I'll have to check with my credit card company to see if that will work since they have a maximum time period for credits. This is by far the worst service I have ever received from any company...and I'll NEVER ever purchase on their site again. Still having doubts that I'll get a refund without disputing it thru my credit card company. The gift set was sold out locally so I went online to get it, now I wish I hadn't!!!! Sad really that in this day and age of companies pushing consumers to purchase via their websites that Lancome Paris is making this return a nightmare. It's over $100 so I will pursue it but my whole opinion of them and their customer service has changed.