Customer service at its best

@laglen (19759)
United States
March 21, 2010 4:38pm CST
Six hours on tarmac, passenger told "shut the hell up" cbsnews.com — Passengers on a Virgin America flight from Los Angeles to New York spent more than six hours stranded on a tarmac, received little food or water, and had to take the last leg of their journey by bus - arriving some 14 hours after they departed. A flight attended roared, "You are really getting on my freaking nerves! You need to shut the he** up!" http://digg.com/travel_places/Six_hours_on_tarmac_passenger_told_shut_the_hell_up wow cant wait to give them my money
4 responses
bizsource
@bizsource (30)
• United States
14 Jun 10
Rude indeed, but very funny! lol! I've worked the customer service field for years and yes people can work your last nerve. But...I have never lost my poise/professionalism no matter how many times I have grit my teeth and smile.
1 person likes this
laglen
@laglen (19759)
• United States
15 Jun 10
me too, I have been in the field for a very long time, but I have never acted that way
hofferp
@hofferp (4734)
• United States
23 Mar 10
Let's say the cost of the ticket that was refunded was about $300, plus each passenger got another $100, for 6 hours of sitting. That's about $50/hour; it pays better than MyLot. I'd take it. :}
1 person likes this
laglen
@laglen (19759)
• United States
23 Mar 10
lmao its good work if you can get it!
gewcew23
@gewcew23 (8007)
• United States
21 Mar 10
Well I do not think I will ever fly across the country using Virgin Airline. Virgin Airline should apologize to their existing customers, and let everyone else know that this behavior will not be put up with and is not acceptable.
laglen
@laglen (19759)
• United States
21 Mar 10
no kidding especially since it is all over the internet now.
DarthJustice
@DarthJustice (2014)
• United States
21 Mar 10
I've never flown anywhere and never intend to so I know it doesn't mean much coming from me. But, geez that was just darn right horribly rude to say. That woman probably will (or at least should) be in the very least reprimanded for telling paying customers that. If I ever DID fly, I hope that woman wouldn't be on my flight! No employee should talk to customers like that given the circumstances.
1 person likes this
laglen
@laglen (19759)
• United States
21 Mar 10
no kidding. Thats no way to stay in business