What's the worst customer service you ever experienced?
April 23, 2010 1:06am CST
About three weeks ago I ordered something online. I received the product but according to the merchant they did not receive my payment. I made the payment using my Savings account. It takes 3 - 5 business days for the money to be posted to a different bank account. However, it's more than 5 business days already but still the money is not posted to the recipient's account. I called my bank's customer service line. I talked to someone and was advised there would be no problem and the money will be posted within the day. I waited for four days and checked if the merchant already received the money. According to them they still have not received it. I called back my bank. I was told that they would file a claim regarding my issue and I need to wait 3- 5 more business days. I was so upset because it seems that the first customer service rep I spoke with lied to me. I was informed a complaint will also be filed against the previous agent. I waited more than 3 - 5 business days and the money is still not there. I called my bank again and was advised there was no claim or complaint filed. This time I was already fuming. I said nasty words to the Customer Service I spoke with and told them that they have the worst Customer Service. I felt so bad that there fees are so expensive and they are earning a lot from me but yet I'm provided the worst Customer Service in the world. I'm not even asking them to lend me some money. It is a Savings account and I'm using my own hard- earned money. Another promise was made to me to wait 3 - 5 more business days and I was assured a Complaint and claim will be filed. I no longer want to believe them as I was lied at two times already. I asked to be transferred to a Supervisor but the call just got disconnected and I don't know what happened. I no longer have plans of calling them. I'll be going to the bank in person this Monday and will make sure this time they will take me seriously.
• Regina, Saskatchewan
23 Apr 10
The next time you have a problem with a customer service rep., do what I do..............tell them "you are closely related to the President of the company and you really really don't want to make this 'problem' the subject of tonights dinner conversation." Then ask them to spell their name........... Believe me, you'll get service then! lol
25 Apr 10
Hahaha! I'll try that one the next time I call CSR and I get a bad service. Whew! I just could not believe that it will ever happen to me. What really made me upset is that it seems like they don't care. I mean that's my money and it's not like I owe them aything. I bet if they would be in my situation they would realize I had the right to feel what I felt that time. If someone is playing with your money and it feels like you are powerless at that moment and you are in the hands of mercy of those uncaring CSR you would really feel bad and frustrated. Thanks for the comment and happy mylotting! :)
23 Apr 10
The worst service is provided by my mobile operator. I receive a lot of spam messages and when I want to take a nap during the day I have to turn off my phone. I may don't mind to be awaken by a friend, but I totally am very irritated to be awaken by some stupid message that want from me to spend money on something. The worst part is that when I called the operator and I said I don't want to receive such spam, they said that they won't stop that! I made a complaint in the organization for the customer rights here, but nothing had happened. So I'm just waiting for the time when my contract will over and I'll change the operator.
25 Apr 10
Woooh! That's really bad! If I would be in your situation I would also do the same way- wait for the contract to end and change the provider. There's a lot of service providers we can choose from so it's not our loss. These companies should realize how their Customer Service is affecting or influencing the customer's perspective when it comes to choosing the products we will patronize. Have a nice day! :)
• Puerto Rico
23 Apr 10
That is really bad customer service. I don't recall ever having such bad service. I can't believe that a bank would outwardly lie not once but twice. Then hangup when you ask for a supervisor. I'm really curious but can you say what bank it was. It wasn't Wells Fargo was it? I have heard they are one of the worse banks.If I were you I would not go to a teller Monday morning. I would ask to speak to a supervisor and explain everything in detail as to what happen. Good luck and please let us know what happens.
25 Apr 10
Hi Lelin, Good day! I was not also expecting that it would ever happen to me. That's what made me more upset. I am so comfortable with my bank and have a lot of trust with them. The bank is not Wells Fargo. :)I have been provided good Customer Service everytime I visit my bank. I was expecting that I would be treated the same way over the phone. I got so disappointed when I was treated badly. The problem has been fixed when I went to my bank's branch. It has been fixed by that sweetgirl in their Information Department who was also the same person who opened the joint account for me and my husband. I told them about my experience with their CSR over the phone and they said a proper and formal complaint will be filed. She said all calls can be traced because all of the calls are recorded. When I called their CSR line I was not expecting for my money to be credited back into my accoount. I just want them to set proper and clear expectation as to what will be done to resolve the issue and how many days before it can be resolved. There was no need for them to lie as I did not even ask them to do anything except to check what happened to the money. It is kind of frustrating to expect for anything that will never happen like to expect the problem will be solved as assured by their CSR and then just to find out I was given a run around and lied at. Whew! Their CSRs should be more professional and efficient especially that they are a bank.