Google's customer service

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I think google got bad customer service. Because i suffer before. I joined google adsense last year. And if anyone knows, it is very hard to join adsense this days. So as a adsense member i started well. Than suddenly one day i reach home, i notice that my account was cancelled. WTH!! So i check the reason for the event happen. And i found out that my account got cancel because there was a sudden jump in click counts. I send an appeal saying that i got no ideas of whats happening and they should check on the matter. but later they reply and said that the appeal is not gd enough. my account so cencel and all my click count money was gone and i don't even know whats going on. In my opinion i think they should at least send me a report regarding the matter. Because if it is really because of sudden jump in click count, i really can't do anything about others clicking on the ads -.-"" Tell me what u think