Have you encountered a racist customer?

The only way I know how to handle a racist person period is not to feed into the argumentative conversation. A person is labeled racist because of their rude and loud remarks. Absolutely no one can change a person outlook on their views of race, so I would just evacuate my opinions when ever possible. Hope this helps.

Call centers are hard to work at because all that matters is your tone of voice. They can't see you and you can't see them so you have to speak clearly and calm (used to work doing information calls). Anyhow I have dealt with racist customers face to face. We used to have a women's clothing store and one day a young african american group came in. I never have a problem with different races but this group just didn't like me for being hispanic. They didn't answer my questions, or even try to make eye contact with me. Sometimes you just have to let it go until it's over.

It is a really tough job.. but I think it's rewarding!! It teaches you patience and it builds your endurance level as well.. and yes, tough customers are the ones that makes you stronger.. I always get racist customers, but I've learned to ignore them and assist them with whatever they need no matter what. I work in a call center in Asia but we service Americans, not that I'm pin pointing, but there are many callers that actually said " I don't want to speak to you, transfer me someone in the US " but we cannot transfer them to our US team as long as we can assist them and we still need to authenticate them anyway.. Some of them hang up, but the ones that really need assistance just allows us to verify them and assist them after that.. If they keep persisting that they do not understand you, just slow down, enunciate and pronounce your words correctly. That usually works but if they are the hard-up ones, they just keep on going on and on about not understanding you, then I just keep on going on, but I go much slower than I previously was, and usually they give in and let me assist. I hope this helps, and I understand what you're going through.. You're doing okay.. don't worry!!