Customer Service Representative

When you are not face to face with a customer service representative, it can make a difference in how you are treated. When you interact with them, you can tell what they want and they can tell what you want. On line customer service does not have that same feeling. They can often leave you with a cold uncaring feeling.

I had shouted at Sun, and Globe network Customer Service already. I was talking and the agent was also yakking at the same time I was talking then he said something very very far from what I was asking him. Then I explained again, then he spoke at the same time again. Then I told him " will you shut the H3ll up and listen to me? you keep on yakking and yakking there the same time I was explaining! You are not helping at all as you are not addressing my concern, you are talking way far off from what my problem was! Shut the H3ll up and LISTEN!" that made him shut up! Sometimes, the customer also need to be stern so that they will listen.

There are different types of people working online of course. No, I have not had that bad experience with customer service staff. What I had, from time to time, experienced was people insisting and putting pressure on the customer to buy their products or servives. That gets pretty annoying some times when they don't give the consideration to the customer's preferences.

I have been working as a customer service representative for years and 'i' only become rude when the customer really has a hard time understanding everything that im saying. Sorry but sometimes i get irritated by these kind of customers..i mean 'i' because i don't want to generalize all the CSR. I know that we don't know everything about our work, we all can be a newbie at some point and we apologize for not knowing everything. Sometimes we get rude because being a CSR is really not an easy job and we may have irate customers before you which will really ruin our good mood. So if ever i would encounter a rude CSR i will really understand them..

Well I had never experience like this rude nature , but yes many of the times it happens when I ask for some information from that customer care they certainly dont know they said we dont know or they just have the partial information about the matter so hav eto waste lot of time coz of that.

I worked as a customer service representative for a year and has trained new associates for another year. It is, i should, truly a difficult job because talking to a customer on the phone or through net makes room for a lot of misinterpretation. this is because you're not talking face to face with your customer. There should be training for people working in this environment. It could those people called were not properly trained with regards to phone and net etiquette. When you experience this next time you call, try talking to a supervisor so that they could escalate the issue to the company management so they could improve their training procedures with their employees.

Yeah they always have to be kind because when they speak to me rude I say ok bye you are to rude and you should be fired because they should always have patience and be nice to the customers like they say the customer knows best. That is very true right there.

yes i have experience of this and i stop to talk with they and a view minute latter he start another chat with me but i just looking ta they and i said this to they : how much you get paid in this company , and they start to talking about they company and alot of presure and they get anger of the boss after that they said sorry then never rude to me and if i come in there they always friendly to me .. try it sometimes good way to make them softly .