Do I have a virus on my computer?
By angel19673
@angel19673 (136)
United States
September 26, 2010 10:10am CST
I have contacted my IT support protection for my computer 3 times this week. They have connected to my computer for about 2 hours and said they deleted files and my computer should be running fine. It runs okay for about a day and then it starts acting up again. While I am working on the computer a window will pop up that says internet explorer has stopped working then another window will pop up that says internet explorer will restart. It does this even if I don't have internet explorer open. I will be contacting my IT again but don't feel like spending 2 hours on the computer with them again today was wondering if any mylotters had any insight to this problem?
6 responses
@hardworkinggurl (37063)
• United States
26 Sep 10
Oh dear do I know and hate having to be online with support and have wasted so much stressful valueable time.
I can suggest that you get the free spy bot search and destroy, it does seem you have some malware in there.
What type of anti-virus are you using? I use norten symantec and it works great. Good Luck to you as this is a real pain.
@angel19673 (136)
• United States
26 Sep 10
I use secureIT it is provided my internet provider and a monthly fee is just added to my monthly internet bill.
@BRIIENA (23)
•
29 Sep 10
i encountered the same problem...to solve the problem i went out and bought a new operating system disc...anytime you experience these types of problems all you have to do is re-download your operating system...it will erase your previous operating system along with the viruses...now you will have to bak up your files you wish to keep, but it will save you alot of stress and fustration.
@Ramaditya (1227)
• Indonesia
26 Sep 10
Well, it definitely is the act of a virus or trojan. Because there are millions of virus types spreading around the internet, it is unable to determine which type has infected your computer.
Try updating your antivirus software with the latest definition files.
Or, if you contact your IT support again, ask him to examine the Windows services or Windows startup. Examine that area.
Or, if that is safe to format, just re-format the computer.
@1anurag1 (3576)
• India
26 Sep 10
I am not sure if there is a virus. May be the support person have deleted some necessary file of your operating system and due to which your explorer is causing multi errors.
I think you just put the cd of your operating system and run the set up in upgrade mode. Things must work fine after that if any OS problem is there. Goodluck.
@rajputsushil (80)
•
26 Sep 10
well I feeling is you computer is infected with some sort of malware, rootkit, so to remove this there are some utils available in net that u can download and you can scan yourself.
Those will be like wizard and will tell you step by step what to do.
Search for RootkitRevealer, download and install.
I think this will help you, if not let me know, will try to help you.
@nadeerclt (149)
• India
26 Sep 10
I think your computer have been affecting some virus.To overcome this problem choose one best anti-virus.
