Rude Valets

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Here's the Scenario: My friend went to the valet to retrieve her car but before she could give them her ticket, she noticed that the valet was giving her car to someone else. Thankfully, she knew the other person and they recognized the car as hers. So they all told the valet he made a mistake and that was my friend's car he was about to give to someone else (thank goodness it wasn't a stranger). Instead of apologizing, the valet gets an attitude, basically says he doesn't care and throws the keys to my friend before walking away. I couldn't believe that someone who's income is based on tips would treat their clients that way. He made a mistake but instead of admitting it and apologizing- which would be the normal reaction you would think- he gets an attitude. Have you ever encounter something like this before?