Changing the subscription of the mobile phone

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I went with my dad today to change the mobile phone number to my name since he closed the bank account on his name, that was linked to the phone number and was adding points to it and prevented us from doing the change. The first shop assistant refused to provide service as he demanded that apart from the house building paper, we needed a utility bill no older than 30 days or the verbal process of the apartment being completed. I offered a debit card but with no success at this time. We visited a dealer next and she told us the same thing. We went home and got the latest bill for light that we have and went back to the dealer this time (as they had more phones to choose from). She told us that the bill is 31 days old from the date it was emitted and can't be used but after this she asked about a driver's license - which i don't have, and then after a while she mentioned that a debit card would also work - FINALLY - i wanted to ask her WHY oh WHY haven't she mentioned this before? Anyway having a debit card, they deducted a small amount that verified and said we DON'T need the house papers anymore It would have been so much easier if they said or stated this fact somewhere, that a debit / credit card is enough as it would save people a lot of trouble. They said that they only started accepting debit cards 2 months ago so that's why it's unpopular. Anyway, to sum this up, i now have a new mobile phone, full of tricks - 2 mb photo camera, 1 giga free card inside, bluetooth, usb connectivity, the works :) I found a really lovely phone desktop, a reef desktop with fish that move :D I might name some of the fish Dora and Nemo, like in the Disney movie :) How are things with you, ever face a situation where the clerk / assistant is lacking information in his knowledge and makes you take several roads because of it ?