My experience with Cha Cha. What's yours?

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I was watching Ellen clips on my computer when I heard her say something about a service called Cha Cha. Basically you can text cha cha or 242242 and ask them a question. You will get a text back with a answer. The service is free but it does state that messaging and data rates may apply. I have used this service a few times and I like it. I don't like the jokes they provide though. I have asked them a few different questions about different topics. Their response is usually pretty good, although at times can be slow. I even saved the number in my phone so that it is easier to send a text message. You will occasionally receive text ads but I just ignore them. Not all of my answers have gotten a good response answer that I had wished for. Although being a free service I think it is "cool" and good for people needing a answer to a question. It's good for people that hate searching on the internet or just need a quick answer. In one of my text it said something about becoming a cha cha guide. So I went to cha cha website. I had to fill my information out, watch a few training videos, and complete a test. A few days later I had received a email stating that I had failed the test. So now I cannot become a cha cha guide. I am somewhat disappointed but life will go on. I don't know what to think about the cha cha guides because I did research on the internet and half the people said that they were paid a decent amount of money and others said not to waste your time. The website looked legit and professional to me. You can only take the test once so I am a little bummed. A cha cha guide is someone who logs on to the website and answers questions to the people sending text questions to cha cha service. ChaCha website helps you answer the questions with previously answered questions and answers in their databases. Or you can send it to someone else called a specialist or generalist. Their are different levels within the program. So basically I like the service but don't expect a good answer to every question. In my opinion this is what happens: you send a question and if the guides cannot find an appropriate answer to your question, you basically get a answer that only relates to your question doesn't answer it. You can try rewording or rephrasing the question but usually that doesn't work for me. Maybe I'm not good at rephrasing or rewording it. On the other hand becoming a guide for them I don't know what to think. Any experiences or thoughts about ChaCha?