Hotels - Get the most of it !!!!

Yeah...This is true. I was lucky to have a friend who owns a hotel. I was able to chat with the people at the front desk. They do this kind of things. So from them on, I always try to be good to the person in the front desk...

I've worked in a pretty classy hotel before and I still work in customer relations. I find that doing what you need to to make the customer happy really makes everyone happy! It's our motto at my new job actually. I'm always going out of my way to get what the customer wants and to make them happy.

Frankly speaking, I never knew that the person at the reception was empowered to add that extra bit! Most receptionists I’ve come across, were very professional and just that… I mean there was no way you could request them for something extra…anything… the impression I got was that a room in my name is already booked (if I’m advance booking) in a certain price category and its already decided which room I should get, so there’s nothing more the receptionist can do. Otherwise, where I’ve gone for spot booking, the impression I got was that they were actually trying to ‘sell’ off the worst rooms first making it look as the best room the hotel has to offer!!!

I am an independent traveler and I like to stay in locally owned guest houses. I think that a five star hotel keeps people away from the local flavor of the destination. I thought that the price of a five star hotel would be upwards of $200. I didn't think that the price would vary. I would imagine there would be single rooms, twin rooms and possibly family rooms. The range might be $155 single, $209 double or twin and $350 for a family room.

I don't know that until I saw what you said here. We've never tried getting the benefits of it because we really don't know. Well but what kind of upgrades or benefits do you give to your customers?

Well, what I know is that people in the service industry should go out of their way to please their customers and not the other way around. It is not only the people at the desk or information who are stressed. You should consider everyone to be in a state of stress at all times in order to avoid ill feelings.

John4Christ, Is that how it works? Anyway, being a seasoned traveler where I have to be overseas for most of my time and I have to admit that I have made a great number of friends who are working in the travel and service industry - airlines, hotels and travel agencies. I always believe in being polite and considerate, so I just would not mind if my check in is being delayed or be over the moon if my reservations could not be found. These problems are sometimes unavoidable and rampant. However, I have to add that I really seldom experience them as I am an established frequent flyer with both the airlines and certain chain of hotels. As such, I am entitled to private and exclusive check ins and preferential services. But, once in a while I do get upgraded to the presidential or VIP suites of the hotel due to various unforeseen circumstances like fully booked and/or special occasions- where a familiar face will appear and make my day (as I can recall).

I work in customer service and we get alot of rude customers. We try to help patients come in and when their stuff isnt here and you cant further assist them they get rude back and start yelling. You just continue to help them and go on your day. That's when it makes my day stressful and then I just go to the bar and drink it away, ha! But we haven't had very many rude patients lately, everyone has been nice. But I have noticed that most of the rude patients are the elderly but I understand their in pain or not feeling well but atleast consider were trying to help and we can't if you're arguing with us. Sometimes I wish I had a different job field but I like the enviornment where I work.

Really. I didnt really notice about the hotels. But I have seen this about some other areas like restaurants or shops.

My husband and I spent our honeymoon in Miami, FL and when we got there the room that was intended for us was not ready yet. So, we just waited, we went and walked on the beach and grabbed something to eat while we waited until the time that they told us that our room would be ready. Well, we were polite albeit tired when we went back and the room still wasn't ready so they put us in a suite instead for the duration of our stay. I thought that was very kind of them.

Well, i was a customer service agent and handling customer calls is really a pain in the buttocks. Trust me when i say, there are times when i really really really wanted to end the call coz it was affecting my call time handling. If you don't know already, we need to keep an average call time to get great results to pass a nesting process in order to get tenured and there are customer who just wanted to dump everything on you and nothing else wasting your time in the process. Of course, ending the call will result on a much greater deduction on my score so i had no choice but to keep my cool and listen the rumblings of the customer. I never thought the saying 'the customer is always right' would hurt but it really does, at least in our part.