Angry at my Internet Service Providers

Tweet

My internet connection was off for three days!!!!! I go crazy without internet connection. And this is the second time in two weeks!!! Let me rant about my frustrations here, if you don't mind. You are allowed to add anything or comment.... Background: I have a Leased Line connection for our family business, so I pay a good amount of money for internet. It is necessary for the business to have a seamless internet connection, that is why I am paying good money for the Leased Line. My internet connection goes like: Line from the ISP goes into their adaptor (like a modem), which was then connected to a router (I used CISCO router), which is then connected to Netgear Firewall, which in turn distribute the connection to different computers. Problem: When I got up on Monday morning, I tried checking my email, found the internet was off. Did everything I normally do, check the modem, router, wires, etc. etc. When nothing works, I called Reliance (the service provider). My complaint was lodged. I waited the whole day for someone to come and check out. Two engineers finally turned up at 5pm, spent 5 minutes looking at the modem and the router, then told me, the line is working fine, it is internal problem, probably the router. I asked them if they would wait 2 minutes while I called CISCO engineer to see what he has to say (CISCO came and repaired the whole unit 2 weeks ago). They said they cannot wait as they have to go to another customer. I called CISCO service center, but they were unable to come that day as it was already late, but told me they would come the next day. I was already quite angry at this point as that means I am not going to have internet at night and probably half of the next day. Then, CISCO engineer came at 11am the next day, took a look at the router, checked it, and then said, 'No, the router is fine, it is the Reliance line which is down' Called back Reliance, told them what Cisco told me. Then they sent another engineer, who again said, 'It's the router, not the line'. Asked him to wait while I called CISCO, and wait longer for Cisco to send someone. Together, they messed around for 2 hours or so, then Voila, internet's back on. Happily, we said our goodbyes, thanking them profusely. Two minutes after they left, internet down again. I asked Reliance, repeatedly I might add, to give me their own router - I have been promised that since the last time this kind of problem happened two weeks ago. They still haven't given me the router. Now I am forced to get a broadband connection from BSNL as a back up. It is crazy that I spend more than $300 a month for the leased line and then have to get a back up connection (at a much lower cost, but still) from the service provider I had left 4 years ago because of poor customer service. Now my connection is back on, but I have to unplug some computers as the engineers think that might be the cause.