Hotels can cancel your reservation with out giving you a reason

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Several years ago I attended a convention in California and had made reservations three months in advance. When I got there I was given a key and went to the room and found that someone else was in the room. The desk clerk told me that the manager sometimes will reassign a room and not tell the front desk. The desk clerk was able to find me another room (a better one - higher up and ocean view instead of a courtyard view) at no extra charge. In one of my travel newsletters I receive was this article which was a suprise to me that Hotels and Motels can cancel your reservation and they owe you nothing and you have very little recourse. http://www.frommers.com/articles/7282.html These stories do show that if you are persistent you may succeed in getting a room. If such a thing happened to you I would suggest that you contact the main office of the Hotel Chain. In today's Internet would you do have many places to write reviews and mention your experience. Many reputable business will go to great lengths to avoid negative reviews. I have nicely explained the problem to different Hotels and restaurants and often it has been corrected by complementing me or by a forgiveness of all or part of the bill. It is important to try the polite way first and act as if it was an honest mistake. The old saying you get more with honey than vinegar.