Message from PayPal

By Jlyn
@Jlyn10 (11966)
Malaysia
May 9, 2011 9:53pm CST
Hi guys Can you help me out here, please? I received this email from Paypal today. "[b][i]Hello Lee, We are letting you know we recently sent you a duplicate payment by mistake. You and the sender did everything right–this was our error. We fixed the problem that caused this to happen, but we want to correct the mistake, so we need to reclaim the duplicate payment we sent. On May 13, 2011 we’ll debit your PayPal balance accordingly. We apologize for any inconvenience this causes. Our goal is to provide a reliable, satisfying online payment experience. If you have any questions or concerns, please contact us. Sincerely, PayPal[/i][/b]" I'm not sure what this means. Could this have anything to do with my previous refund to a PTC site? Will Paypal charge us for sending a refund? The thing is that the sender is from paypal@paypal.com and not the usual service@intl.paypal.com. Please help. I really need your advice on this. Thank you!
1 person likes this
6 responses
Hope
@1hopefulman (45123)
• Canada
10 May 11
I read all the posts here, so it was the same conclusion I had reached when reading. It is a scam. There are so many scams going on. Be careful! Never open an attachment on any of these emails.
2 people like this
Hope
@1hopefulman (45123)
• Canada
10 May 11
Maybe they were hoping to dupe people into responding and then they would scam them in some way? Better to totally ignore them!
2 people like this
Jlyn
@Jlyn10 (11966)
• Malaysia
10 May 11
I will be careful, thanks. The funny thing is that there are no links for me to open. And it was the address of the sender paypal@paypal.com that gave me some suspicion.
1 person likes this
browneyed
@browneyed (2522)
• United Kingdom
10 May 11
Hi Jlyn, Why not contact paypal directly/
1 person likes this
browneyed
@browneyed (2522)
• United Kingdom
10 May 11
It's good Paypal responded fairly quickly. My first instinct was that it was a scam.
1 person likes this
Jlyn
@Jlyn10 (11966)
• Malaysia
10 May 11
I did, and they told me that it's a scam cause they don't have any records of a double payment to me.
sonata83
@sonata83 (50)
• Malaysia
29 May 11
Yeah...I also felt that it was a scam because you did say that the email was from paypal@paypal.com instead of the usual one from servicepaypal@paypal.com. So, your account was debited by that scam company right?
maumbi
@maumbi (2570)
• Indonesia
13 May 11
go to your account and always contact paypal use contact us on paypal site, you can see any transaction too, if you find that message already done debit your account this means that message from paypal is true BUT is important never contact paypal through any email always use contact us.
1 person likes this
Jlyn
@Jlyn10 (11966)
• Malaysia
13 May 11
Thanks, maumbi, for the advice. Yes, I have already written to PayPal and they confirmed that it's a scam.
Just an Ordinary Owl?
@owlwings (43915)
• Cambridge, England
10 May 11
It seems quite clear what you should do: "If you have any questions or concerns, please contact us." Write to PayPal.
1 person likes this
Jlyn
@Jlyn10 (11966)
• Malaysia
10 May 11
I have already written to Paypal and awaiting for clarification from them. Thanks! Just wanted to know if Paypal would charge anything for refunding cash.
Just an Ordinary Owl?
@owlwings (43915)
• Cambridge, England
10 May 11
I'm sure that, as it was their mistake, neither you nor the other party will be out of pocket.
1 person likes this
wongchoiyee
@wongchoiyee (7413)
• Malaysia
10 May 11
If you have refunded the money there is no reason paypal send you this email. I suggest you to write to paypal. I was once write to paypal about my pin number and paypal clarified that they only uses this email address. service@intl.paypal.com Which means you are probably being scammed.
1 person likes this
Jlyn
@Jlyn10 (11966)
• Malaysia
10 May 11
Yea, I thought so too. And I was afraid of that. I have already written to them for clarification and am awaiting for their answer. Hopefully this can be resolved soon. Thanks for your response, choiyee!
stylewaves
@stylewaves (1060)
• India
10 May 11
Check out whether you got up with some payment from Paypal , or check whether the mail was really from Paypal
1 person likes this