Is anyone here playing Granado Espada?

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Has anyone here knew the game Granado Espada? I have played granado espada last year and now it seems that i can't access my account. I heard that there's been a lot of new things in the game and it's just too bad that i cannot access my old account. Some of my friends told me that my account, probably has been banned. Is there anyway to retrieve it? Please help. Thanks in advance.