If you saw someone shoplifting, what would you do?

@chiwasaki (4694)
Philippines
July 25, 2011 5:27am CST
If ever I will see a someone shoplifting, I will ask the customer service directly to check on that. I don't want to approach the person and accuse them right away. I know that the customer service usually have their way of asking the customer without being rude. What will you do in you see someone shoplifting? Will you report it or ignore it? Please share your thoughts on this.
4 people like this
16 responses
@secretbear (19448)
• Philippines
25 Jul 11
Hi chiwasaki! Going to the customer service is a good idea. That's a diplomatic way of solving things. I don't really know how would I react if I see someone shoplifting. Maybe I won't go to the customer service but I would approach the nearest sales attendant and tell that attendant what I saw but I won't say that I saw someone shoplifting. Maybe I'll just tell the attendant that someone was behaving suspicious and point that person. I'm still not sure. I guess it will depend on the circumstances and the actual situation. Because that is a crime and a crime is a complicated matter, people react differently.
@secretbear (19448)
• Philippines
26 Jul 11
Yeah, it's a little scary now to go to those mall that are always targets of bombing.
@chiwasaki (4694)
• Philippines
26 Jul 11
Specially here in the Philippines. Every weekends, the malls are very crowded. Although there's a lot of new malls already, still there are a lot of people specifically in Mega Mall.
1 person likes this
@chiwasaki (4694)
• Philippines
26 Jul 11
Probably if I saw a lady doing shoplift in a mall, I can just also inform the nearest sales lady. But if it is someone very suspicious, I'll go directly with the customer service. There are a lot of bombing threats nowadays as well specially in the mall.
1 person likes this
@jaiho2009 (39142)
• Philippines
25 Jul 11
If the person is besides me,I will surely approach him/her secretly. I will smile and say ,"i saw what you did" Maybe the person is not really a bad one,if s/he listens and put the thing/s back. But,if the person is a bad one ,he/she surely will not listen. I won't report that incident after I approach the person,let the person feel his/her conscience.
@chiwasaki (4694)
• Philippines
26 Jul 11
Yes I definitely agree with that. I think someone should teach them a lesson. If we ignore them, they will continue to that thinking that it is okay to shoplift things.
@chiwasaki (4694)
• Philippines
26 Jul 11
That is one of the approach that we can use as well if they are somehow close or nearby. But the downside is what if the culprit has a knife or something? I think I prefer that the customer service should handle it.
@mantis36 (4219)
• Philippines
26 Jul 11
those shoplifters really need the item very much, or it is their sick on their brains... conscience is not cannot cure them, they already live and matured on that situations... they might appreciate what you're kind concerned to them, but for them, they might picture-out your face and identity and make you one of the sources someday for whatever purpose they might get.... those shoplifters needs a lesson, and that lesson is the only thing that can change their lives because in the jail, life there is a very bad environment, once they enter jail it's full of sorry, full of conscience, but when a chance someday for a given parole, they might do the same activity again... it's because that is their life.... not all of the shoplifters but maybe 60 percent.... and that 60 percent is a high chance that it is the one that we approached for our civilian concern.... every store there is a CRS, they already monitored and followed that suspicious shoplifter/s that we even noticed it. if not followed by their secret CRS, then it's a negligence to the duty of their Civilian Roving Services and a lesson best to him... because he/she didn't do his/her job as a CRS.... anyway, anything that is lost is deducted from their salary....
@justhere (229)
• United States
26 Jul 11
I saw some one shoplifting at a SAM's Club, they were at the area where the clothes are, and were just putting clothes on on top of the other clothes. I should have report it but I was on my way to check out and wanted to get a good spot. When I turned around they were still doing it. I did not say thing. I should have. I just did not know why.
@chiwasaki (4694)
• Philippines
26 Jul 11
Initially I will be shocked if I see that. I might not be able to think clearly on the first minute. But probably after wards, I will just inform the nearest staff.
• Finland
25 Jul 11
I just saw few days ago in one small shop one creepy man who looked like hes gonna steel something. He was hiding behind shelve and kept looking at us me and my 2 friends. We told to cashier about that man and she said she had noticed him also, but that shop was very small and no security at all. Cashier was also scared a bit and call someone to come help. We went out this man came, coz we coudnt do anything, but we stayed near car to see that man when he leave, to make sure cashier woman is at safe. This man came out and went very close to us almost touching my friend and sayed thank you to her angrily and left. That was scary, but i wouldn't leave before to make sure that woman is safe.
@chiwasaki (4694)
• Philippines
25 Jul 11
Yes that was indeed scary. It is so nice of you to make sure that the cashier lady is safe first before leaving. People nowadays tend to ignore anyone even if they are in need.
@mantis36 (4219)
• Philippines
25 Jul 11
all that i can say is: NOVICE SHOPLIFTERS: Judge the Book by it's Cover.... PROFESSIONAL SHOPLIFTERS: Don't Judge the Book by it's Cover....
@tkonlinevn (6437)
• Vietnam
26 Jul 11
If I'm a staff, I'll keep this customer. Then, we'll have a private meeting among him/her with my manager. I think this way is the best for all.
@chiwasaki (4694)
• Philippines
26 Jul 11
Mostly the managers in the store or mall can handle the situation since they are already trained if they encountered a situation like this. If I will be a witness, I would be very cooperative in giving my statement. I don't want to encounter such scenario again.
• Philippines
26 Jul 11
ifever i will see shoplifter, i will tell the security incharge to check on that person involve. i believe the security service have their on standard operating procedures regarding this matter to solve.
@chiwasaki (4694)
• Philippines
26 Jul 11
Exactly, I will let them handle it. I won't approach the person right away. I believe this should be handled by the security team.
@deebomb (15304)
• United States
25 Jul 11
Hello chi and welcome to myLot. Shop is stealing and it is stealing from the honest customers because the store has to raise prices to cover the loss and we pay for it. These people are not very smart. My daughter works at Wal-Mart and is always catching shop lifters. They have floor walkers and cameras all over the place o even catch employees that steal too. Every check out counter has a camera as well. Yes if I saw and knew for sure a person was shoplifting I would report it or I would be an accomplice.
@chiwasaki (4694)
• Philippines
26 Jul 11
That is a very good idea. I hope people will not just ignore something like this. Shoplifting is indeed stealing, whether the item costs less or not.
@SomeCowgirl (32191)
• United States
25 Jul 11
I would report it. I realize that sometimes people have to do things like this so that they can get by, but it's still not legal. I would let the customer service desk or a cashier or someone know so that they can deal with it, or alert the people who can deal with it. I was working as a cashier when someone reported to my assistant manager that there was a shoplifter, it was a bit scary but I was there and dealing with it while my assistant manager stood by.
@chiwasaki (4694)
• Philippines
25 Jul 11
I think that is not really right. Though mall owners are already rich, shop lifting is still considered stealing. If we will not report it, they may get used to it instead of getting a job.
@lampar (7584)
• United States
26 Jul 11
I will let the store manager to handle the issue without interfering. It is the store manager responsibility to install close circuit camera to prevent shoplifting, not me as a customer to look after shop lifter for him and keep his store goods from stolen. The manager should know that in today commercial world we live in, every store need to have close circuit monitoring system in place and some type of alarm security system to prevent shop lifting from taking place, if not, they should begin to beef up their own security system. I will only notify the store manager if he is a friednly dude, if not, i will let him take the losses.lol!!
@mods196621 (3652)
• Philippines
25 Jul 11
Well if i saw one shoplifter and i am sure for that i will go to the store manager or to those who are available personnel to tell what is happening and they are the one who handle that case. They have their authority to do all things inside their store and i don't have rights to directly judge the shoplifter. But if am sure and really know what their doing and i recognize them and i have a proof i will condemn them and tell that they are really the shoplifter.
@chiwasaki (4694)
• Philippines
26 Jul 11
I definitely agree with you. They have the authority to question the person and they are the one who is in charge. By reporting this incident, I guess we have already done our part.
• Philippines
25 Jul 11
...well maybe...i will just approach the security guards or ask assistance for the customer service in order to report the said issue...i saw one on my shopping and sometimes somehow you wont fell good if you know yourself that you witness something like that and still you wont do anything... :D
@chiwasaki (4694)
• Philippines
26 Jul 11
I haven't seen one in my case as well. Probably I will feel guilty if I didn't report it. Those culprit will probably repeat if afterwards.
• Philippines
26 Jul 11
I'll try to gauge the shoplifter first. If I see that I can get into him easily. like if it is just a child or sme teenager, I will reprimand tactfully and directly. Of course, I'll do this with careful proximity as I might get an assault from him if I pissed him off. But if I think he is someone bigger or nastier than me, I'll call the attention of the guard or any crew of the shop and then let them settle it themeselves. But if they need my testimony, there would be no problem at that.
@chiwasaki (4694)
• Philippines
26 Jul 11
That is exactly the first thing we need to do. Try to gauge the shop lifter first. We can't just approach a big guy who has this black leather jacket and tell them, "I saw what you did". I can't even imagine what they will do to me. Haha
• Philippines
25 Jul 11
If by chance I saw someone doing like that I will of course ask for some help, like for example a guard if there is or a police. I hope every store has its own surveillance for safety.
@chiwasaki (4694)
• Philippines
26 Jul 11
I hope even small convenience stores have surveillance cameras as well. This can really help on the investigation. Sometimes, shoplifters continuously do that because no one is reporting them.
• Philippines
25 Jul 11
I'll go save my face. The most that I might do is inform an officer beyond the area of the crime or ask someone else who is an authority in the store. Nevertheless, I will not confront anyone even if he or she does it in my face.
@chiwasaki (4694)
• Philippines
26 Jul 11
Haha I will do that as well. I'm not the type of person who will confront a person. I think the CS in the store can handle that and are more capable of doing that.
@mantis36 (4219)
• Philippines
25 Jul 11
if you see someone shoplifting, if you report it to the customer service, the when they hold that suspect when about to leave the store, that customer relation service (crs) found out nothing of evidence... why? because they will not operate only alone... someone (a connivance of that suspect) has watching if you tell it to someone what you saw.... if those are professional shoplifters, they will gonna follow you whenever you go until they will have the chance to know where you live.... but if those shoplifters are novice, then there is no problem to letting inform the customer's service.... note: those professional shoplifters, their life is all about theft.... and they know most of the techniques and they know who's the hero there and who's the secret security.... they will not operate there upon arriving that store, instead, they will have to roaming around for hours to familiarized the situations and surroundings if there is something costumer or job worker that are a hindrance to their bad projects...
• Philippines
26 Jul 11
ifever i will see shoplifter, i will tell the security incharge to check on that person involve. i believe the security service have their on standard operating procedures regarding this matter to solve.