Do you share with your customers and associates how hard it is to run a business

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We recently bought a not so cheap piece of equipment and an excellent example of how not to do business along with it! The eq1uipment was delivered in tact and we love it's look and how much it will improve the way we do things however, getting it up and running and finished has been a long haul. Sparing you the details I found the weeks following painful. Their idea of communication and service was and is very sad. We need phone calls to ensure service happens when it coincides with our being there or people are notified when the service date has been changed. That's never happened! When calling for service I deal with the owners all around sales and service guy. He responds first with how hard it is to run a a business. He then goes on and on about how the recession affects him! This makes me wonder how much time he spends whining instead of actually getting work done! They have no email, no mobile communication other than talking on their cell phones. Technology wins every time. I know this, he doesn't. He doesn't understand an office assistant, even a virtual assistant would greatly improve his efficiency with service and communication. That's my rant and my lesson in doing business right!