Customers dissatisfaction, expressing in the web and mobilize millions
By kingparker
@kingparker (9673)
United States
November 5, 2011 11:45am CST
Actually, our internet, and million of web forums connected thousands to millions of people in the nation. We can mobilize them, and we can really express our opinion and dissatisfaction to change things we see that is not right at our daily life. As you already knew, Bank of America adopted the policy of charging their checking account customers $5 per month service fee. A newly graduate student, Molly Katchpole from Washington D.C. work 2 part time jobs, and basically living by paycheck to paycheck. With such policy, she expressed her dissatisfaction on change.org, a political forum website and gather thousands of online supporter. With such reflections being sounded in the web, eventually BOA waived the $5.00 on her account, and will credit it to her on the next month. It is not a big story, but it tells us how much force we can exerted on those businesses that we see they had done something wrong.
1 person likes this
6 responses
@bobmnu (8157)
• United States
8 Nov 11
Why not repeal the law that that forces more fees on Banks. Once again the Government rushing in to Protect the Consumer has burned the consumer. Back in the 1970's the government at the state level capped the interest that a credit card could charge and so the interest rate for all most all credit cards was 18%. The problem is that it was very difficult to get a credit card. The Durbin Amendment almost forces large banks to charge the debit card fee.
So much for the influence of lobbyist. Wall Street and the Banks donated millions to the Democrat party and Candidates and were opposed to this bill and it still passed. Now that we know what the law says more people are opposed to it.
@topffer (42155)
• France
5 Nov 11
Same thing happened here some years ago when banks decide to charge for checks. However a large bank decided to not charge, and when they saw people massively opening accounts in this bank, the other banks stopped to charge for checks. A bank is never afraid by the negative opinion of millions of people -- the opinion is not good for banks actually, and do you think they care about this 
? -- but it is afraid by other banks in competition with it.
? -- but it is afraid by other banks in competition with it.
@hexebella (1136)
• Philippines
6 Nov 11
How I wish that employees can also use the web as a tool to air their grievances against their employers. I heard one instance that an employee aired his grievance on facebook and he was fired right away...:(
@gloryacam (5540)
• Philippines
6 Nov 11
It might have been a "small thing" that she did, but it should did a very big impact on BOA and all the clients of the bank. It also made other banks think twice about following what BOA did. So, I guess that it may be big after all, what she did. The internet is a powerful tool that people, ordinary people like us, now can use. I hear of things like petitions online supporting this or that cause, or even gathering money for this or that cause. It can even give people a shot a stardom (Hello, Justin Bieber). So, the internet can be a great tool.
@inertia4 (27978)
• United States
5 Nov 11
you're right about that. But it is a big deal when banks like Bank of America can just decide to charge you for something you have always used for free. I don't blame people for being upset about that. At least my bank does not charge me for that. But we do have the power today with the technology we have to voice our opinion on something we either like or dislike.
